Client service specialist vs patient service specialist

The differences between client service specialists and patient service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client service specialist, becoming a patient service specialist takes usually requires 2-4 years. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $33,563 average annual salary of a patient service specialist.

The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a patient service specialist are patients, patient service, and physical therapy.

Client service specialist vs patient service specialist overview

	Client Service Specialist	Patient Service Specialist
Yearly salary	$40,043	$33,563
Hourly rate	$19.25	$16.14
Growth rate	-4%	-4%
Number of jobs	225,591	105,915
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 36%
Average age	40	40
Years of experience	12	4

What does a client service specialist do?

A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

What does a patient service specialist do?

A patient service representative serves as a patient's primary point of contact in a hospital or clinic, ensuring accuracy and customer satisfaction. They are mainly responsible for gathering a patient's information and medical history, verifying insurance forms, managing accounts, and processing payments, arranging appointments, and even performing reminder calls and correspondence. There are also instances when a patient service representative must discuss situations to patients and their families, and even alert the doctors when a patient displays strange or unlikely behavior.

Client service specialist vs patient service specialist salary

Client service specialists and patient service specialists have different pay scales, as shown below.

	Client Service Specialist	Patient Service Specialist
Average salary	$40,043	$33,563
Salary range	Between $26,000 And $61,000	Between $27,000 And $40,000
Highest paying City	New York, NY	Springfield, MA
Highest paying state	New York	Massachusetts
Best paying company	Moody's	Virginia Eye Institute
Best paying industry	Finance	Health Care

Differences between client service specialist and patient service specialist education

There are a few differences between a client service specialist and a patient service specialist in terms of educational background:

	Client Service Specialist	Patient Service Specialist
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Client service specialist vs patient service specialist demographics

Here are the differences between client service specialists' and patient service specialists' demographics:

	Client Service Specialist	Patient Service Specialist
Average age	40	40
Gender ratio	Male, 29.5% Female, 70.5%	Male, 12.5% Female, 87.5%
Race ratio	Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.1% Hispanic or Latino, 21.9% Asian, 6.4% White, 54.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between client service specialist and patient service specialist duties and responsibilities

Client service specialist example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Patient service specialist example responsibilities.

Benefit coverage eligibility or concerns for patients will be complete timely to achieve identify outcomes or solutions.
Greet patients and visitors with warmth, compassion, and demonstrate commitment to exceptional service.
Provide customer service to patients via registration, co-pay and co-insurance payment collection, appointment scheduling and telephone service
Obtain patient demographic, billing, insurance, and other necessary intake information for patients seeking rehabilitation services.
Screen, triage, register and verify a high volume of client eligibility and demographic data.
Direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.

Client service specialist vs patient service specialist skills

Common client service specialist skills

Client Service, 16%
Excellent Interpersonal, 7%
Client Facing, 6%
Client Issues, 5%
Data Entry, 5%
Work Ethic, 4%

Common patient service specialist skills

Patients, 20%
Patient Service, 9%
Physical Therapy, 8%
Rehabilitation, 8%
Patient Appointments, 8%
Front Desk, 7%

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Office and Administrative Industry
Client Service Specialist
Client Service Specialist vs Patient Service Specialist

Updated January 8, 2025

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