Client services consultant vs customer care consultant

The differences between client services consultants and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services consultant and a customer care consultant. Additionally, a client services consultant has an average salary of $66,671, which is higher than the $58,929 average annual salary of a customer care consultant.

The top three skills for a client services consultant include customer service, HR and project management. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Client services consultant vs customer care consultant overview

	Client Services Consultant	Customer Care Consultant
Yearly salary	$66,671	$58,929
Hourly rate	$32.05	$28.33
Growth rate	-4%	-4%
Number of jobs	258,107	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client services consultant do?

A client services consultant's role is to establish positive client relationships through efficient customer service assistance. Their responsibilities typically revolve around interacting with clients to identify their needs, answer inquiries, and handle issues and complaints, resolving them promptly and efficiently. There are also instances where they must offer products and services to secure sales, process payments, and perform calls and correspondence. Aside from liaising with clients, they must also perform clerical tasks, all while adhering to the company's policies and regulations.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Client services consultant vs customer care consultant salary

Client services consultants and customer care consultants have different pay scales, as shown below.

	Client Services Consultant	Customer Care Consultant
Average salary	$66,671	$58,929
Salary range	Between $40,000 And $109,000	Between $39,000 And $87,000
Highest paying City	Uniondale, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Control Risks	McKinsey & Company Inc
Best paying industry	Technology	Health Care

Differences between client services consultant and customer care consultant education

There are a few differences between a client services consultant and a customer care consultant in terms of educational background:

	Client Services Consultant	Customer Care Consultant
Most common degree	Bachelor's Degree, 72%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client services consultant vs customer care consultant demographics

Here are the differences between client services consultants' and customer care consultants' demographics:

	Client Services Consultant	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 47.9% Female, 52.1%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 13.0% Unknown, 5.4% Hispanic or Latino, 18.4% Asian, 7.5% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services consultant and customer care consultant duties and responsibilities

Client services consultant example responsibilities.

Manage 100+ clients every 4 weeks and engage in their advertising campaigns using 3 CRM systems.
Explain all the necessary features and benefits of owning a BMW to ensure individual sales are achieve.
Manage, document and track daily all technical inquiries using Salesforce.com.
Work with technical support as needed to effectively troubleshoot, analyze and resolve a client's concern and/or inquiry.
Provide guidance and troubleshoot project challenges during fielding.
Ensure accurate data integrity with the HRIS system database.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Client services consultant vs customer care consultant skills

Common client services consultant skills

Customer Service, 77%
HR, 2%
Project Management, 1%
Payroll, 1%
Client Service, 1%
Client Satisfaction, 1%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Client Services Consultant
Client Services Consultant vs Customer Care Consultant

Updated January 8, 2025

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