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The differences between client services directors and client relationship managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client services director and a client relationship manager. Additionally, a client services director has an average salary of $117,337, which is higher than the $89,226 average annual salary of a client relationship manager.
The top three skills for a client services director include client service, customer service and business development. The most important skills for a client relationship manager are customer service, client service, and client satisfaction.
| Client Services Director | Client Relationship Manager | |
| Yearly salary | $117,337 | $89,226 |
| Hourly rate | $56.41 | $42.90 |
| Growth rate | 5% | 5% |
| Number of jobs | 103,218 | 85,793 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 77% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.
Client Relationship Managers handle special client accounts for the company. They are usually assigned to essential clients or corporate accounts. They ensure that the company keeps these clients engaged. Client Relationship Managers work hard to build professional working relationships. They give special attention to the assigned client accounts and provide clients with updates on company services and promotions. They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved. Client Relationship Managers are entrusted to build and strengthen the company's relationship with a client. As such, they are expected to be professional, friendly, and collaborative.
Client services directors and client relationship managers have different pay scales, as shown below.
| Client Services Director | Client Relationship Manager | |
| Average salary | $117,337 | $89,226 |
| Salary range | Between $84,000 And $162,000 | Between $57,000 And $139,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | First Republic Bank | Fenwick & West |
| Best paying industry | Technology | Technology |
There are a few differences between a client services director and a client relationship manager in terms of educational background:
| Client Services Director | Client Relationship Manager | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 77% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between client services directors' and client relationship managers' demographics:
| Client Services Director | Client Relationship Manager | |
| Average age | 46 | 46 |
| Gender ratio | Male, 45.1% Female, 54.9% | Male, 47.2% Female, 52.8% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |