Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $61,165 average annual salary of a client support analyst.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Client Support Analyst | Support Analyst | |
| Yearly salary | $61,165 | $75,989 |
| Hourly rate | $29.41 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Client support analysts and support analysts have different pay scales, as shown below.
| Client Support Analyst | Support Analyst | |
| Average salary | $61,165 | $75,989 |
| Salary range | Between $39,000 And $93,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Citi | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and a support analyst in terms of educational background:
| Client Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and support analysts' demographics:
| Client Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |