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The differences between client support analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support analyst and a technical support specialist. Additionally, a client support analyst has an average salary of $61,165, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a client support analyst include customer service, client support and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Client Support Analyst | Technical Support Specialist | |
| Yearly salary | $61,165 | $48,667 |
| Hourly rate | $29.41 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 112,734 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support analyst is in charge of providing analytical services to optimize a company's customer support operations. They typically provide technical support through calls and correspondence, troubleshoot problems, diagnose technical issues, provide step-by-step solutions, or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a client support analyst must produce progress reports, coordinating with managers regularly.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Client support analysts and technical support specialists have different pay scales, as shown below.
| Client Support Analyst | Technical Support Specialist | |
| Average salary | $61,165 | $48,667 |
| Salary range | Between $39,000 And $93,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Citi | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a client support analyst and a technical support specialist in terms of educational background:
| Client Support Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support analysts' and technical support specialists' demographics:
| Client Support Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 12.5% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |