Collections/accounts receivable vs collections, customer service

The differences between collections/accounts receivables and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections/accounts receivable and a collections, customer service. Additionally, a collections/accounts receivable has an average salary of $38,949, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a collections/accounts receivable include customer service, patients and delinquent accounts. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Collections/accounts receivable vs collections, customer service overview

	Collections/Accounts Receivable	Collections, Customer Service
Yearly salary	$38,949	$32,870
Hourly rate	$18.73	$15.80
Growth rate	-8%	-8%
Number of jobs	30,523	161,544
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does a collections/accounts receivable do?

An officer for collections/accounts receivable is in charge of a company's financial activities, ensuring that they receive payment from clients. They primarily focus on overseeing all billing and invoices, processing and verifying all receipts and rendered services, maintaining an accurate record of all transactions, producing reports and presentations, reviewing account and payment histories, and ensuring the accuracy of all processes involving the matter. Furthermore, should there be any complex issues, it is essential to reach out to a manager or a supervisor right away.

What does a collections, customer service do?

A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.

Collections/accounts receivable vs collections, customer service salary

Collections/accounts receivables and collectionss, customer service have different pay scales, as shown below.

	Collections/Accounts Receivable	Collections, Customer Service
Average salary	$38,949	$32,870
Salary range	Between $30,000 And $49,000	Between $27,000 And $39,000
Highest paying City	Boston, MA	Danvers, MA
Highest paying state	Connecticut	Virginia
Best paying company	Apollo Global Management	University of California
Best paying industry	Finance	Automotive

Differences between collections/accounts receivable and collections, customer service education

There are a few differences between a collections/accounts receivable and a collections, customer service in terms of educational background:

	Collections/Accounts Receivable	Collections, Customer Service
Most common degree	Bachelor's Degree, 40%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collections/accounts receivable vs collections, customer service demographics

Here are the differences between collections/accounts receivables' and collectionss, customer service' demographics:

	Collections/Accounts Receivable	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 25.3% Female, 74.7%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 12.0% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.4% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collections/accounts receivable and collections, customer service duties and responsibilities

Collections/accounts receivable example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Work accounts receivable for Medicaid verification and payments.
Work remittance advice from Medicaid ensuring accuracy of payments.
Research and obtain extensive knowledge of FDCPA debt recovery laws and assist in recovering commercial debt from organizations.
Communicate effectively with patients, physicians, hospital staff, and insurance representatives to ensure accuracy in claims processing.
Review claims to determine if process correctly and if necessary, direct patients to contact insurance companies regarding additional benefit questions.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Collections/accounts receivable vs collections, customer service skills

Common collections/accounts receivable skills

Customer Service, 21%
Patients, 6%
Delinquent Accounts, 5%
Credit Card Payments, 5%
Past Due Accounts, 5%
Customer Accounts, 5%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Office and Administrative Industry
Collections/Accounts Receivable
Collections/Accounts Receivable vs Collections, Customer Service

Updated January 8, 2025

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