Collections representative jobs in Virginia Beach, VA - 233 jobs
All
Collections Representative
Billing Specialist
Collection Agent
Collections Specialist
Collector
Billing Analyst
Group Billing Coordinator
Dealer Services Collections Representative
Towne Family of Companies
Collections representative job in Virginia Beach, VA
Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed.
Essential Responsibilities:
Monitor daily past due account reports/queues
Collect payments on past due bills
Work with insurance companies on new/existing Total Loss claims
Locate customers using credit bureau and/or loan file information
Skip Tracing
Ensure all customer information is correct
Update customer information upon request
Handle customer services related questions
Follow federal and state laws dealing with debt collection
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
Other duties as assigned.
Minimum Required Skills & Competencies:
Excellent organization skills
Excellent communication skills and the ability to interact professionally
Skilled in negotiation
Problem solving skills
Desired Skills & Competencies:
Previous Collections Experience in the automobile/banking industry
Physical Requirements:
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Not substantially exposed to adverse environmental conditions.
$24k-32k yearly est. 35d ago
Looking for a job?
Let Zippia find it for you.
Billing Specialist
Atlantic Heating & Cooling Service
Collections representative job in Virginia Beach, VA
Job Description
We are looking for a detail-oriented, reliable Billing Clerk to correspond with customers regarding payments, issue invoices, and process credit memos. The Billing Clerk will also be tasked with updating accounting records with issued invoices, new payments, customer information, etc. You should be able to multitask, deal with customer concerns in a professional manner and assist the accounting department with the preparation of financial reports.
To be successful as a Billing Clerk, you should have a good grasp of accounting practices and strong organizational skills. An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers.
Billing Clerk Responsibilities:
Creating and issuing invoices to customers.
Processing credit memos.
Preparing account statements for customers.
Following up on outstanding payments and answering customer queries.
Monitoring all payments and preparing monthly billing reports.
Managing account balances and resolving inconsistencies.
Assisting the accounting department with the preparation of financial reports.
Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.
Billing Clerk Requirements:
High school diploma/GED.
Previous experience as a billing clerk or in a similar role.
Knowledge of accounting software such as Sage50.
Working knowledge of accounting standards and relevant legal regulations.
Strong communication, organizational and time-management skills.
Ability to work efficiently under pressure.
Proficient in Microsoft Office.
Excellent math skills.
Strong attention to detail.
Powered by JazzHR
SknYikpagk
Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
What You'll Do:
* Contact customers via phone, email, and mail to collect overdue payments
* Negotiate payment plans and settlements with customers to resolve outstanding debts
* Document all customer interactions and payment arrangements accurately in the system
* Follow up with customers to ensure payment agreements are upheld
* Collaborate with other team members to develop strategies for improving collection efforts
* Provide excellent customer service while adhering to company policies and regulations
What We're Looking For:
* Ability to work full-time (40-hours per week) year round
* Flexible availability - shifts will be a mixture of morning, afternoon and weekends
* Experience in a customer service is required
* Previous experience in finance or call center environment is an asset.
* Strong attention to detail and organizational skills.
* Excellent communication skills, both written and verbal.
* Ability to work independently and manage time effectively in a fast-paced environment.
* Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).
Why Join Us?
* Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
* Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
* Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
* Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
* Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
* State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
* Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
$36k-66k yearly est. Auto-Apply 60d+ ago
Billing Coordinator
Qualawash Holdings, LLC 4.2
Collections representative job in Chesapeake, VA
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Role Overview:
To issue invoices to customers. Review orders and work orders for correct documentation. Experience in the transportation industry strongly preferred.
Pay Rage: $21-$24/hr
Shift: 1st shift
Location: Onsite at our Chesapeake, VA location.
Position Responsibilities:
* Calculating charges to customers & clients
* Issuing invoices to customers & clients
* Checking and reviewing customer orders and work orders/estimates for correct documentation
* Data entry, mail & some telephone duties as well as other administrative support tasks
Qualifications:
* High school diploma or GED
* 1 year Office Administrative &/or Billing or relevant experience
* 1 year Google Suite Experience
* Strong organizational skills
* Ability to effectively prioritize
* Possess strong verbal and written communication skills
DCI Benefits:
* Medical, dental and vision Insurance
* 401(k) with generous employer match
* Paid time off, including 10 paid holidays
* Optional health savings account & flexible spending account
* Life insurance
* Employee assistance program
* Parental leave
* Referral program
* Tuition reimbursement
$21-24 hourly 24d ago
Billing Specialist
Renova One
Collections representative job in Chesapeake, VA
Job DescriptionDescription:
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value.
Job Summary:
As a Billing Specialist at Renova One, you will be responsible for accurate and timely customer billing, cash application, and supporting core accounting processes. The ideal candidate is organized, dependable, and interested in growing their accounting skill set - including learning Accounts Payable over time. This position plays a key role in ensuring strong cash flow, clean customer accounts, and smooth coordination between operations, sales, and accounting.
Responsibilities & Duties:
Prepare and process customer invoices accurately and on time
Review billing data for completeness, accuracy, and proper approvals
Resolve billing discrepancies and respond to internal and customer inquiries
Ensure billing aligns with contracts, pricing, and project/job details
Apply customer payments (ACH, check, wire, credit card) to the correct accounts
Reconcile customer accounts and research payment variances or short pays
Assist with AR aging reviews and follow up on open or unapplied items
Support month-end close activities related to billing and cash receipts
Learn and assist with AP processing, including invoice entry and coding
Support vendor reconciliations and help resolve invoice discrepancies
Assist with AP workflows as part of cross-training and development
Maintain accurate records and documentation
Support audits, reporting, and internal controls as needed
Collaborate with accounting and operations teams to improve processes
Requirements:
Qualifications:
At least 3 years of experience in billing, AP/AR, or accounting support
Experience with cash application or payment posting preferred
Basic understanding of accounting principles
Experience with accounting or ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks, or similar) a plus
Strong attention to detail and ability to manage multiple priorities
Clear communicator with strong follow-up skills
Comfortable working in a fast-paced, deadline-driven environment
Other:
All offers of employment are contingent upon a drug panel and a background check
Valid Driver's License is required
Your information will be kept confidential according to EEO guidelines
$30k-41k yearly est. 2d ago
Billing Clerk
Casey Products, LLC 3.8
Collections representative job in Newport News, VA
Casey Auto Group is seeking a Billing Clerk to join our Accounting Team!
Are you a highly organized and detail-focused professional looking to utilize your administrative and accounting skills? Casey Auto Group is seeking a dedicated Billing Clerk to join our Accounting Department and manage the core financial processing of our vehicle sales.
Summary of Position:
The Billing Clerk is a vital role responsible for obtaining and processing retail, lease, and wholesale sales files for all Casey Auto Group dealerships. Key responsibilities include accurately posting sales, managing sales commission, processing warranty payables, ensuring correct accruals, and calculating front and back-end gross profit.
Essential Duties and Responsibilities:
The successful candidate will be responsible for the following key functions:
Transaction Processing: Post all retail and wholesale transactions, ensuring accuracy for correct general ledger balances and gross profit reporting.
Payroll & Compensation: Prepare bi-monthly sales payroll and correctly expense sales team salaries and bonuses for each pay cycle.
Verification & Reconciliation: Verify accounting gross profit and sales commission calculations.
Documentation & Logs: Maintain accurate deal logs and sales people commission logs, and keep current filing of RCI's, Wholesale Bill of Sales, and sales people pay sheets.
Administrative Tasks: Issue refund checks for vehicle deposits and access computer files to compile reports as requested.
Inventory & Warranty: Review and adjust inventory as needed, and submit or exclude Limited Warranties (Q) for all retail new and used sales.
Qualifications:
To thrive in this role, an individual must meet the following requirements:
Experience: Accounting degree or extensive knowledge of accounting, plus one year of general office experience is required.
Typing Proficiency: Ability to type at least 50 WPM.
Comprehension: Ability to read and understand complex instructions and information.
Detail Orientation: Proven ability to perform each essential duty satisfactorily, with extreme accuracy and professionalism.
Highly organized and able to work in fast-paced environment.
Proficient in accounting software and Microsoft Office. Reynolds and Reynolds background is a plus.
Prior automotive accounting experience and/or automotive dealership experience are strongly preferred.
Why Join Our Team?
At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:
Compensation & Schedule
Pay range: $17.00-$20.00 per hour, depending on experience.
Full-Time Schedule: Monday-Friday, 8:00am-5:00pm. Some overtime may be required.
Weekly paychecks.
Comprehensive Benefits
Medical, Dental, and Vision Insurance
FSA/HSA/LPFSA
Prescription drug coverage
HealthJoy App - company-paid healthcare navigation tool
Employee Assistance Program
401(k) with company contribution upon eligibility
Short- and Long-Term Disability
Legal Resources coverage & ID Protection
Work-Life Balance
Vacation & Holiday pay
Employee Perks
Employee referral bonus programs
Employee parts & service discounts
Discounted gym memberships to OneLife & YMCA
APPLY NOW!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$17-20 hourly Auto-Apply 60d+ ago
Billing Clerk
Sabine Surveyors
Collections representative job in Norfolk, VA
Gulf Copper Government Services is seeking a Billing Clerk to join our team on a permanent basis.
About us:
For over 75 years, Gulf Copper & Manufacturing has been a customer-driven leader in the marine and offshore industries, delivering unwavering quality and an uncompromising commitment to safety, integrity, and environmental protection.
Benefits We Offer:
401 (k)
Group Health & Dental Plan
Short -& Long-Term Disability Insurance
Life & Voluntary Life Insurance
Holiday & Vacation Pay
Employee Assistance Program
Essential Duties and Responsibilities:
This position is responsible for the following: Other duties may be assigned.
Assign project numbers for new entries in CRM, open project SharePoint sites, and/or other appropriate systems.
Monitor Customer Relationship Management (“CRM”) and/or other appropriate systems for project entries for accuracy, i.e., status and project start date.
Open/close projects in the system and maintain project documentation including customer purchase orders, prejob budgets, etc.
Set up project budgets in the ERP and/or appropriate other system and run the Cost Summary Report to confirm budget set up.
Assist Project Managers with ongoing project reporting, cost review and cost correction.
Attend project meetings with project managers and customers as needed.
Process customer billing using the ERP and/or appropriate other system and Microsoft Excel to prepare billings and research billing issues. File the customer billing along with appropriate backup in the appropriate systems.
Enter invoices in the Government's WAWF system and follow up through payment.
Process revenue for month end and document revenue calculations.
Communicate with Billing Manager / Accounting Managers/ Project Management and others.
Contact customers to collect outstanding invoices and assist with customer questions.
Attend the weekly collections meeting to update management on the status of unpaid invoices.
Prepare and update Project Cash Flow forecasts.
Perform other duties as assigned.
Required Education & Experience:
High school education or equivalent
Some college courses in business, Accounting or Finance preferred.
Five years of billing, accounting or equivalent experience required.
Billing or accounting experience in an environment that uses Job Cost Accounting preferred.
Computer literate, including advanced skills using Microsoft office (Word, Excel, Outlook) and experience with accounting software.
Working Conditions:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to attend meetings at various sites.
Mobility to climb up and down stairs all day, as needed.
Health, transportation, and family arrangements to attend work every weekday from 8 am to 5 pm and work on the weekends, as needed.
Strength to lift and carry materials weighing up to twenty (20) pounds.
Vision to read printed materials and a computer screen, including the ability to look at a computer screen for at least eight hours each day.
Hearing and speech to communicate in person and over the telephone.
Regular exposure to all weather conditions, especially hot, humid, and/or rainy weather, combined with regular work time indoors in environmentally controlled conditions.
Necessary Equipment Operation:
Office equipment, including telephone, scanner, computer, printer.
Special Skills:
Excellent interpersonal and communication skills.
High performance and a strong team player.
Commitment to company values.
Ability to function under pressure in a fast-paced environment.
Ability to meet deadlines.
* An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email: [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: [email protected].
$30k-41k yearly est. Auto-Apply 60d+ ago
Billing Specialist
Pbmares LLP
Collections representative job in Norfolk, VA
Join Our Team as a Billing Specialist
At PBMares, we believe accuracy, efficiency, and client care are at the heart of great financial operations. As a Billing Specialist, you'll play a vital role in ensuring client invoicing runs smoothly, supporting our centralized billing operations, and delivering a positive experience for both clients and internal teams. This is more than just billing-it's about building relationships, resolving issues, and ensuring every invoice reflects the quality of our engagements. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy collaborating across teams, this role is for you.
PBMares Core Values:
Integrity
Trust
Respect
Accountability
Caring
What that means for you:
Full benefits: medical, dental, 401K match & HSA.
Paid Time Off
11 paid holidays per year
Flexible work schedule to include hybrid work environment.
Summer Hours! Half days on Friday (based on a minimum 40-hour work week)
Company investment of a minimum of 40 hours learning and development annually
What You'll Do:
Gather and validate client data, ensuring accuracy and integrity.
Perform analytical reviews to recommend invoices aligned with engagement terms.
Monitor accounts receivable and proactively follow up on overdue balances.
Collaborate with partners and teams to resolve discrepancies and align invoice amounts.
Communicate with clients to facilitate timely collections, resolve disputes, and negotiate payment arrangements.
Escalate delinquent accounts when necessary, preparing documentation and supporting handoffs.
Analyze collection trends to recommend improvements that enhance cash flow.
Contribute to finance department projects, driving process improvements and efficiency.
Refine business processes to ensure billing and collections data requirements are consistently met.
$30k-41k yearly est. 34d ago
Collector
ABNB Federal Credit Union 4.2
Collections representative job in Chesapeake, VA
Full-time Description
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
Paid time off that begins accruing on your first day
Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
Company-paid short-term, long-term disability, and employee life and AD&D coverage
A tuition reimbursement benefit which reflects our investment in your future
Competitive pay along with opportunities for annual raises and promotions
Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The Collectorcollects on past due/delinquent accounts by telephone, personal contact, and written correspondence.
Key Responsibilities
Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
Maintains accurate files and reports on all collection activity.
Reviews accounts for appropriate programs to assist the member in maintaining a current status.
Performs other job-related duties as assigned.
Requirements
Education: High School Diploma or equivalent
Experience: One to three years of similar or related experience
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: 1. Possess knowledge in collections to include operations, policies, and procedures. 2. Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. 3. Must be able to operate a PC and related office equipment with speed and accuracy. 4. Experience with Microsoft Office Suite (Outlook, SharePoint, Excel, Word) is highly desired. 5. Ability to manage time and keep organized while meeting various metrics.
Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
Work Environment: Office work environment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.
$28k-31k yearly est. 11d ago
Collections Specialist
Dovell & Williams
Collections representative job in Portsmouth, VA
Indel Power GroupPortsmouth, VA
Indel Power Group has an opening for a Collections Specialist at our corporate office in Portsmouth, Virginia. This individual should be organized with the ability to multi-task and possess good customer and communication skills. Joining the credit team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Key Responsibilities
Perform collection calls and emails on assigned portfolio of customers
High volume experience is highly preferred
Accounts receivable, research, and invoice adjustments
Ensure customer statements, invoices and demand letters are sent to customers.
Reconcile customer balances to ensure accuracy and alignment with the customer.
Schedule/confirm payment deliveries.
Obtain agreements to pay and arrange and enforce payment plans.
Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances.
Document conversations and establish follow up routine for timely collection.
Complete daily/weekly collection reports.
Other projects as assigned.
Requirements
Associates or bachelor's degree in accounting, finance, or business-related field preferred
Minimum of 2 years collections experience including interaction with a large customer base preferred
Proficient in MS Excel (vlookups, pivot tables) and MS Office
Strong verbal and written communication ability along with negotiation/collection skills
Strong organizational, time management, priority setting, and problem-solving abilities.
Ability to work in office and/ or remotely as required.
Why Indel Power Group
Competitive compensation package, DOE
Rewarding work environment
Opportunities for relocation & advancement
Long established, family-owned business
Indel Power Group offers:
Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Eight Paid Holidays
Employee Referral Program
On the job paid training
Company events and employee recognition programs
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$28k-40k yearly est. Auto-Apply 10d ago
Collections Specialist
Indel Power Group
Collections representative job in Portsmouth, VA
Indel Power Group Portsmouth, VA Indel Power Group has an opening for a Collections Specialist at our corporate office in Portsmouth, Virginia. This individual should be organized with the ability to multi-task and possess good customer and communication skills. Joining the credit team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.
Key Responsibilities
Perform collection calls and emails on assigned portfolio of customers
* High volume experience is highly preferred
* Accounts receivable, research, and invoice adjustments
* Ensure customer statements, invoices and demand letters are sent to customers.
* Reconcile customer balances to ensure accuracy and alignment with the customer.
* Schedule/confirm payment deliveries.
* Obtain agreements to pay and arrange and enforce payment plans.
* Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances.
* Document conversations and establish follow up routine for timely collection.
* Complete daily/weekly collection reports.
* Other projects as assigned.
Requirements
* Associates or bachelor's degree in accounting, finance, or business-related field preferred
* Minimum of 2 years collections experience including interaction with a large customer base preferred
* Proficient in MS Excel (vlookups, pivot tables) and MS Office
* Strong verbal and written communication ability along with negotiation/collection skills
* Strong organizational, time management, priority setting, and problem-solving abilities.
* Ability to work in office and/ or remotely as required.
Why Indel Power Group
* Competitive compensation package, DOE
* Rewarding work environment
* Opportunities for relocation & advancement
* Long established, family-owned business
Indel Power Group offers:
* Excellent medical, dental, & vision coverage
* Health savings account
* Short-term/long-term disability and employee life insurance
* 401k, with matching
* Employee Assistance Program (EAP)
* Paid Annual Leave
* Eight Paid Holidays
* Employee Referral Program
* On the job paid training
* Company events and employee recognition programs
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Posting Details Posting Details Working Title Account Collection Specialist Number 01014A Department FINANCE OFFICE Classified Type of Job Full Time EEO Category B Professionals Job Description This position is responsible for performing the assignment; accounting; and tracking of past due University accounts per the Commonwealth of Virginia and University policy and procedures. This position finalizes accounts with the Department of Taxation. This position performs the assignment of Perkins loans. This position will provide a central point of communication for collection agencies and internal staff.
Type of Recruitment
Knowledge, skills and abilities
Working knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of Generally Accepted Accounting Principles. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Demonstrated proficiency with Microsoft Office applications, especially Excel. Excellent interpersonal skill, strong problem solving, analytical and communication skills, both written and oral.Ability to compose effective collection correspondence. Demonstrated ability to work with automated financial systems. Demonstrated ability to perform complex mathematical computations.
Special licenses, registration or certification
None
Education or training
none
Level and type of experience
Some closely related working experience in the collection of delinquent accounts or in student accounts receivable.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Some Banner experience. Financial Aid, Student Services, Student Account or related background preferred. Bachelor's Degree in Accounting, Finance, Business Administration or an equivalent combination of education and/or experience.
Conditions of Employment
This position is considered essential personnel and may be subject to working during university closings.This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary commensurate with education and experience
Posting Detail Information
Job Requisition Number
S03162
Job Open To
General Public
Open Date
12/22/2025
Close Date
Open Until Filled
Yes
Special Instructions Summary
N/A
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at *************.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: ***************************************************** or call DARS at ************, or DBVI at ************.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
$28k-40k yearly est. 25d ago
Billing Specialist
Pbmares
Collections representative job in Newport News, VA
Join Our Team as a Billing Specialist At PBMares, we believe accuracy, efficiency, and client care are at the heart of great financial operations. As a Billing Specialist, you'll play a vital role in ensuring client invoicing runs smoothly, supporting our centralized billing operations, and delivering a positive experience for both clients and internal teams. This is more than just billing-it's about building relationships, resolving issues, and ensuring every invoice reflects the quality of our engagements. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy collaborating across teams, this role is for you.
PBMares Core Values:
* Integrity
* Trust
* Respect
* Accountability
* Caring
What that means for you:
* Full benefits: medical, dental, 401K match & HSA.
* Paid Time Off
* 11 paid holidays per year
* Flexible work schedule to include hybrid work environment.
* Summer Hours! Half days on Friday (based on a minimum 40-hour work week)
* Company investment of a minimum of 40 hours learning and development annually
What You'll Do:
* Gather and validate client data, ensuring accuracy and integrity.
* Perform analytical reviews to recommend invoices aligned with engagement terms.
* Monitor accounts receivable and proactively follow up on overdue balances.
* Collaborate with partners and teams to resolve discrepancies and align invoice amounts.
* Communicate with clients to facilitate timely collections, resolve disputes, and negotiate payment arrangements.
* Escalate delinquent accounts when necessary, preparing documentation and supporting handoffs.
* Analyze collection trends to recommend improvements that enhance cash flow.
* Contribute to finance department projects, driving process improvements and efficiency.
* Refine business processes to ensure billing and collections data requirements are consistently met.
$30k-41k yearly est. 35d ago
Collections Agent
Life Protect 24/7, Inc.
Collections representative job in Norfolk, VA
Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
How do you do that?
You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.
You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!
Other responsibilities include:
Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product
Handling customer complaints
Identifying & reporting escalated issues and complaints to management
Processing sales & cancellations
Offering savings opportunities and switching the form of payment when applicable
Having a good understanding of assigned goals and objectives
Perform other duties as assigned by management
What we offer:
Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Strong computer and interpersonal communication skills
1-2 years of customer service in a call center, service industry, or retail sales
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Motivation, and desire to achieve powered by YOU!
Paid Hourly + Commission
Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
$1.4k monthly Auto-Apply 60d+ ago
Billing Specialist
Atlantic Heating & Cooling Service
Collections representative job in Virginia Beach, VA
We are looking for a detail-oriented, reliable Billing Clerk to correspond with customers regarding payments, issue invoices, and process credit memos. The Billing Clerk will also be tasked with updating accounting records with issued invoices, new payments, customer information, etc. You should be able to multitask, deal with customer concerns in a professional manner and assist the accounting department with the preparation of financial reports.
To be successful as a Billing Clerk, you should have a good grasp of accounting practices and strong organizational skills. An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers.
Billing Clerk Responsibilities:
Creating and issuing invoices to customers.
Processing credit memos.
Preparing account statements for customers.
Following up on outstanding payments and answering customer queries.
Monitoring all payments and preparing monthly billing reports.
Managing account balances and resolving inconsistencies.
Assisting the accounting department with the preparation of financial reports.
Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.
Billing Clerk Requirements:
High school diploma/GED.
Previous experience as a billing clerk or in a similar role.
Knowledge of accounting software such as Sage50.
Working knowledge of accounting standards and relevant legal regulations.
Strong communication, organizational and time-management skills.
Ability to work efficiently under pressure.
Proficient in Microsoft Office.
Excellent math skills.
Strong attention to detail.
Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results
!
As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
What You'll Do:
Contact customers via phone, email, and mail to collect overdue payments
Negotiate payment plans and settlements with customers to resolve outstanding debts
Document all customer interactions and payment arrangements accurately in the system
Follow up with customers to ensure payment agreements are upheld
Collaborate with other team members to develop strategies for improving collection efforts
Provide excellent customer service while adhering to company policies and regulations
What We're Looking For:
Ability to work full-time (40-hours per week) year round
Flexible availability - shifts will be a mixture of morning, afternoon and weekends
Experience in a customer service is required
Previous experience in finance or call center environment is an asset.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work independently and manage time effectively in a fast-paced environment.
Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
$36k-66k yearly est. Auto-Apply 30d ago
Billing Clerk
Sabine Surveyors Ltd.
Collections representative job in Norfolk, VA
Job Description
Billing Clerk
Gulf Copper Government Services is seeking a Billing Clerk to join our team on a permanent basis.
About us:
For over 75 years, Gulf Copper & Manufacturing has been a customer-driven leader in the marine and offshore industries, delivering unwavering quality and an uncompromising commitment to safety, integrity, and environmental protection.
Benefits We Offer:
401 (k)
Group Health & Dental Plan
Short -& Long-Term Disability Insurance
Life & Voluntary Life Insurance
Holiday & Vacation Pay
Employee Assistance Program
Essential Duties and Responsibilities:
This position is responsible for the following: Other duties may be assigned.
Assign project numbers for new entries in CRM, open project SharePoint sites, and/or other appropriate systems.
Monitor Customer Relationship Management (“CRM”) and/or other appropriate systems for project entries for accuracy, i.e., status and project start date.
Open/close projects in the system and maintain project documentation including customer purchase orders, prejob budgets, etc.
Set up project budgets in the ERP and/or appropriate other system and run the Cost Summary Report to confirm budget set up.
Assist Project Managers with ongoing project reporting, cost review and cost correction.
Attend project meetings with project managers and customers as needed.
Process customer billing using the ERP and/or appropriate other system and Microsoft Excel to prepare billings and research billing issues. File the customer billing along with appropriate backup in the appropriate systems.
Enter invoices in the Government's WAWF system and follow up through payment.
Process revenue for month end and document revenue calculations.
Communicate with Billing Manager / Accounting Managers/ Project Management and others.
Contact customers to collect outstanding invoices and assist with customer questions.
Attend the weekly collections meeting to update management on the status of unpaid invoices.
Prepare and update Project Cash Flow forecasts.
Perform other duties as assigned.
Required Education & Experience:
High school education or equivalent
Some college courses in business, Accounting or Finance preferred.
Five years of billing, accounting or equivalent experience required.
Billing or accounting experience in an environment that uses Job Cost Accounting preferred.
Computer literate, including advanced skills using Microsoft office (Word, Excel, Outlook) and experience with accounting software.
Working Conditions:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to attend meetings at various sites.
Mobility to climb up and down stairs all day, as needed.
Health, transportation, and family arrangements to attend work every weekday from 8 am to 5 pm and work on the weekends, as needed.
Strength to lift and carry materials weighing up to twenty (20) pounds.
Vision to read printed materials and a computer screen, including the ability to look at a computer screen for at least eight hours each day.
Hearing and speech to communicate in person and over the telephone.
Regular exposure to all weather conditions, especially hot, humid, and/or rainy weather, combined with regular work time indoors in environmentally controlled conditions.
Necessary Equipment Operation:
Office equipment, including telephone, scanner, computer, printer.\
Special Skills:
Excellent interpersonal and communication skills.
High performance and a strong team player.
Commitment to company values.
Ability to function under pressure in a fast-paced environment.
Ability to meet deadlines.
* An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email: *********************. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: *********************.
Powered by JazzHR
t3KsARyEEV
$30k-41k yearly est. 25d ago
Collector
ABNB Federal Credit Union 4.2
Collections representative job in Chesapeake, VA
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
* Paid time off that begins accruing on your first day
* Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
* 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
* Company-paid short-term, long-term disability, and employee life and AD&D coverage
* A tuition reimbursement benefit which reflects our investment in your future
* Competitive pay along with opportunities for annual raises and promotions
* Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
* A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The Collectorcollects on past due/delinquent accounts by telephone, personal contact, and written correspondence.
Key Responsibilities
* Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
* Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
* Maintains accurate files and reports on all collection activity.
* Reviews accounts for appropriate programs to assist the member in maintaining a current status.
* Performs other job-related duties as assigned.
Requirements
* Education: High School Diploma or equivalent
* Experience: One to three years of similar or related experience
* Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
* Other Skills: 1. Possess knowledge in collections to include operations, policies, and procedures. 2. Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. 3. Must be able to operate a PC and related office equipment with speed and accuracy. 4. Experience with Microsoft Office Suite (Outlook, SharePoint, Excel, Word) is highly desired. 5. Ability to manage time and keep organized while meeting various metrics.
* Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
* Work Environment: Office work environment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.
$28k-31k yearly est. 12d ago
Collections Agent
Life Protect 24 7 Inc.
Collections representative job in Norfolk, VA
Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
How do you do that?
You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.
You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!
Other responsibilities include:
Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product
Handling customer complaints
Identifying & reporting escalated issues and complaints to management
Processing sales & cancellations
Offering savings opportunities and switching the form of payment when applicable
Having a good understanding of assigned goals and objectives
Perform other duties as assigned by management
What we offer:
Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Strong computer and interpersonal communication skills
1-2 years of customer service in a call center, service industry, or retail sales
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Motivation, and desire to achieve powered by YOU!
Paid Hourly + Commission
Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
How much does a collections representative earn in Virginia Beach, VA?
The average collections representative in Virginia Beach, VA earns between $21,000 and $36,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Virginia Beach, VA
$27,000
What are the biggest employers of Collections Representatives in Virginia Beach, VA?
The biggest employers of Collections Representatives in Virginia Beach, VA are: