Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between communications manager interns and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a communications manager internship has an average salary of $39,970, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a communications manager internship include internship program, market research and business plan. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Communications Manager Internship | Call Center Manager | |
| Yearly salary | $39,970 | $37,614 |
| Hourly rate | $19.22 | $18.08 |
| Growth rate | 8% | 6% |
| Number of jobs | 118,716 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
In a communications manager internship, an intern's duties depend on a supervising staff or senior manager's directives. Typically, they must gain industry and workplace insights by performing management support tasks such as producing and processing documentation, answering calls and inquiries, creating and disseminating communication materials such as newsletters and press kits, devising communications strategies, and liaising with external parties. Furthermore, it is essential to familiarize and abide by the company's policies and regulations, including its mission and vision.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Communications manager interns and call center managers have different pay scales, as shown below.
| Communications Manager Internship | Call Center Manager | |
| Average salary | $39,970 | $37,614 |
| Salary range | Between $28,000 And $56,000 | Between $23,000 And $60,000 |
| Highest paying City | - | Baltimore, MD |
| Highest paying state | - | Maryland |
| Best paying company | - | Scantron |
| Best paying industry | - | Technology |
There are a few differences between a communications manager internship and a call center manager in terms of educational background:
| Communications Manager Internship | Call Center Manager | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between communications manager interns' and call center managers' demographics:
| Communications Manager Internship | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.4% Female, 51.6% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 9.0% White, 65.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |