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Computer laboratory supervisor vs help desk analyst

The differences between computer laboratory supervisors and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer laboratory supervisor and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $36,304 average annual salary of a computer laboratory supervisor.

The top three skills for a computer laboratory supervisor include computer lab equipment, mac and troubleshoot. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Computer laboratory supervisor vs help desk analyst overview

Computer Laboratory SupervisorHelp Desk Analyst
Yearly salary$36,304$37,318
Hourly rate$17.45$17.94
Growth rate10%10%
Number of jobs54,02787,591
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 50%
Average age4242
Years of experience22

Computer laboratory supervisor vs help desk analyst salary

Computer laboratory supervisors and help desk analysts have different pay scales, as shown below.

Computer Laboratory SupervisorHelp Desk Analyst
Average salary$36,304$37,318
Salary rangeBetween $20,000 And $62,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between computer laboratory supervisor and help desk analyst education

There are a few differences between a computer laboratory supervisor and a help desk analyst in terms of educational background:

Computer Laboratory SupervisorHelp Desk Analyst
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 50%
Most common majorBusinessComputer Information Systems
Most common collegeStanford UniversityStanford University

Computer laboratory supervisor vs help desk analyst demographics

Here are the differences between computer laboratory supervisors' and help desk analysts' demographics:

Computer Laboratory SupervisorHelp Desk Analyst
Average age4242
Gender ratioMale, 68.2% Female, 31.8%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 12.7% White, 54.9% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer laboratory supervisor and help desk analyst duties and responsibilities

Computer laboratory supervisor example responsibilities.

  • Manage departmental computer labs, update departmental website and troubleshot relate PC/Mac applications.
  • Provide Internet support for internal clients in setting up connections and troubleshoot problems associate with server and connectivity.
  • Assist lab users run system backups, install software, and make repairs; and monitor Decnet/Internet and mainframe connections.
  • Lead student orientations to register students, set up testing, and review scores and assessments for the GED program.
  • Partner with local community college and online universities to mentor GED graduates to pursue higher education learning including distance learning.
  • Design and implement hardening PC standards for computer labs and college user community maintaining industry standards incorporate SOX compliance practices.
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Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
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Computer laboratory supervisor vs help desk analyst skills

Common computer laboratory supervisor skills
  • Computer Lab Equipment, 9%
  • Mac, 8%
  • Troubleshoot, 7%
  • Computer Software, 5%
  • Lab Assistants, 5%
  • Computer Programs, 5%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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