Data Governance Manager (Information Technology Manager 1)
Columbus, OH
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 16, 2025, 11:59:00 PMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 47.50Schedule: Full-time Work Hours: 7:00 am - 6:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DescriptionOffice of the Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with a cross-functional team of Information Technology (IT) employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouses/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Auto-ApplySenior Project Manager - Program Management
Columbus, OH
**What We're Looking For** At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
As a Senior Project Manager, you will be responsible for the leadership and management in support of the project's profitable operation. The project manager is responsible for proactively managing the projects technical budget, schedule, technical requirements, contractual obligations, project communication and HNTB's 4 for 4 performance: consistent delivery of quality work, on time, on budget, and to the client's satisfaction on every project. Responsible for gross revenue of $10M-30M.
As a Senior Project Manager, you will be responsible for pursuing and delivering planning and safety projects in Ohio and work to elevate safety programs across the country. This will include working with other safety experts across the firm to lead the development and implementation of safety strategies.
**What You'll Do:**
+ Actively manages project scope, schedule and budget. Serves as the primary client liaison to bring the schedule, budgets and scope of work to completion and to the client's satisfaction.
+ Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project.
+ Develops project scope and fee quotation, and assists in the preparation of proposals and contracts.
+ Provides oversight and monitoring of work to less experienced project managers. Coordinates work efforts and review work performed. Schedules and manages for integration of quality management during all phases of a project.
+ Oversees project staffing with departments, offices and divisions.
+ Performs other duties as assigned.
**What You'll Need:**
+ Bachelor's degree in Engineering or relevant degree
+ 16 years relevant experience
+ In lieu of education, 20 years relevant experience
**What We Prefer:**
+ Experience in Planning and Safety Programs
**Additional Information**
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.
\#SR #ProgramManagement #TransportationPlanning
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Locations:
Blue Ash, OH (Cincinnati), Cleveland, OH, Columbus, OH
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The approximate pay range for Ohio is $123,854.48 - $193,721.12. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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_NOTICE TO THIRD-PARTY AGENCIES:_
_HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees._
**Job Type:** Regular
**Full/Part Time:** Part time
**Job Category:** Program Management Group
**ReqID:** R-27846
Blended Practice Area Consultant
Ohio
Are you interested in an alternative legal career that combines legal expertise, training and sales?
Do you enjoy providing education and support to legal professionals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
This position is based and serves the Greater Cincinnati, OH area.
As a Blended Practice Area Consultant, you will engage customers in law firms and schools. You will do so to create preferences and active users. You will assess customer needs, develop firm-specific and school-specific business plans, and educate customers. You will also partner internally to maximize contract renewals, by ensuring the customer is receiving value from our products.
Responsibilities
Using consultative sales to increase active users and win preference with law firms and law school
Communicating credibly with law firms and schools to understand their challenges and improve business in innovative ways
Listening to law firm customers and responding with product solutions and research paths to improve their work-life balance
Developing strategic account plans, recognizing sales opportunities, targeting specific sales activities, and analyzing competitor threats
Partnering with law firm client managers to overcome customer challenges and position them to close significant opportunities
Delivering specialized customer presentations that communicate our value proposition and competitor differentiators to create new active users
Executing marketing strategies aimed at positioning LexisNexis as the higher-caliber source in meeting the needs of partners
Targeting, hiring, and managing hourly student workers to assist in the accomplishment of goals at law schools
Requirements
Have a Juris Doctor degree; State Bar membership is highly preferred
Possess legal practice, training or sales experience
Display excellent verbal and written communication skills
Experience developing and executing on account plans and coordinating key stakeholders and resources to positively impact clients
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Be able to travel based on client and business needs (up to 50% of the time)
Be able to work solo and own and manage a territory
Have the ability to work as part of a team, accomplishing mutual team goals
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Ohio $66,800 - $111,300. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Auto-ApplySYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Marietta, OH
Job Description
We are hiring immediately for a Patient Experience System Manager.
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Job Summary:
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all PE Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Prepares and implements development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed to management
Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Possesses a thorough knowledge of contract administration and office procedures
Fiscal and budgetary skills
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here
for paid time off benefits information.
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
Data Governance Manager (Information Technology Manager 1)
Columbus, OH
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 17, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 47.50Schedule: Full-time Work Hours: 7:00 am - 6:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DescriptionOffice of the Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with a cross-functional team of Information Technology (IT) employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouses/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Auto-ApplySYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Marietta, OH
Morrison Healthcare * We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Job Summary:
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all PE Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Prepares and implements development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed to management
Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Possesses a thorough knowledge of contract administration and office procedures
Fiscal and budgetary skills
BENEFITS FOR OUR TEAM MEMBERS
* Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
* Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
Blended Practice Area Consultant
Dayton, OH
Are you interested in an alternative legal career that combines legal expertise, training and sales? Do you enjoy providing education and support to legal professionals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (********************** , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
This position is based and serves the Greater Cincinnati, OH area.
As a Blended Practice Area Consultant, you will engage customers in law firms and schools. You will do so to create preferences and active users. You will assess customer needs, develop firm-specific and school-specific business plans, and educate customers. You will also partner internally to maximize contract renewals, by ensuring the customer is receiving value from our products.
Responsibilities
+ Using consultative sales to increase active users and win preference with law firms and law school
+ Communicating credibly with law firms and schools to understand their challenges and improve business in innovative ways
+ Listening to law firm customers and responding with product solutions and research paths to improve their work-life balance
+ Developing strategic account plans, recognizing sales opportunities, targeting specific sales activities, and analyzing competitor threats
+ Partnering with law firm client managers to overcome customer challenges and position them to close significant opportunities
+ Delivering specialized customer presentations that communicate our value proposition and competitor differentiators to create new active users
+ Executing marketing strategies aimed at positioning LexisNexis as the higher-caliber source in meeting the needs of partners
+ Targeting, hiring, and managing hourly student workers to assist in the accomplishment of goals at law schools
Requirements
+ Have a Juris Doctor degree; State Bar membership is highly preferred
+ Possess legal practice, training or sales experience
+ Display excellent verbal and written communication skills
+ Experience developing and executing on account plans and coordinating key stakeholders and resources to positively impact clients
+ Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
+ Be able to travel based on client and business needs (up to 50% of the time)
+ Be able to work solo and own and manage a territory
+ Have the ability to work as part of a team, accomplishing mutual team goals
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Ohio $66,800 - $111,300.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Senior Project Manager - Program Management
Cleveland, OH
**What We're Looking For** At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
As a Senior Project Manager, you will be responsible for the leadership and management in support of the project's profitable operation. The project manager is responsible for proactively managing the projects technical budget, schedule, technical requirements, contractual obligations, project communication and HNTB's 4 for 4 performance: consistent delivery of quality work, on time, on budget, and to the client's satisfaction on every project. Responsible for gross revenue of $10M-30M.
As a Senior Project Manager, you will be responsible for pursuing and delivering planning and safety projects in Ohio and work to elevate safety programs across the country. This will include working with other safety experts across the firm to lead the development and implementation of safety strategies.
**What You'll Do:**
+ Actively manages project scope, schedule and budget. Serves as the primary client liaison to bring the schedule, budgets and scope of work to completion and to the client's satisfaction.
+ Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project.
+ Develops project scope and fee quotation, and assists in the preparation of proposals and contracts.
+ Provides oversight and monitoring of work to less experienced project managers. Coordinates work efforts and review work performed. Schedules and manages for integration of quality management during all phases of a project.
+ Oversees project staffing with departments, offices and divisions.
+ Performs other duties as assigned.
**What You'll Need:**
+ Bachelor's degree in Engineering or relevant degree
+ 16 years relevant experience
+ In lieu of education, 20 years relevant experience
**What We Prefer:**
+ Experience in Planning and Safety Programs
**Additional Information**
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.
\#SR #ProgramManagement #TransportationPlanning
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Locations:
Blue Ash, OH (Cincinnati), Cleveland, OH, Columbus, OH
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The approximate pay range for Ohio is $123,854.48 - $193,721.12. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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_NOTICE TO THIRD-PARTY AGENCIES:_
_HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees._
**Job Type:** Regular
**Full/Part Time:** Part time
**Job Category:** Program Management Group
**ReqID:** R-27846
Data Governance Manager (Information Technology Manager 1)
Ohio
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 17, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: 47.50Schedule: Full-time Work Hours: 7:00 am - 6:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DutiesOffice of the Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with a cross-functional team of Information Technology (IT) employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouses/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Auto-ApplySYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Marietta, OH
Morrison Healthcare + We are hiring immediately for a Patient Experience System Manager. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself** **!**
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
**Job Summary**
**Job Summary:**
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.
**Key Responsibilities:**
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all PE Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Prepares and implements development and training plans for patient satisfaction success
Composes patient satisfaction reports as needed to management
**Preferred Qualifications:**
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Possesses a thorough knowledge of contract administration and office procedures
Fiscal and budgetary skills
**BENEFITS FOR OUR TEAM MEMBERS**
+ **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
+ **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
_Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _for paid time off benefits information._
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.