Computer repair engineer vs technical support technician

Differences between computer repair engineer and technical support technician duties and responsibilities

Computer repair engineer example responsibilities.

• Accomplish relational database administration and implementation.
• Repair and maintain gasoline engines used to power equipment such as portable saws and lawn mowers.
• Service and repair small engines off of chainsaws, buck saws, weed trimmers, mowers and blowers.
• Repair weedeaters and lawmmower engines change carburetors gaskets spark plugs an replace fuel lines driveshafts lawnmowers blades
• Lower field service call times by working closely with customers and field engineers to troubleshoot system issues.
• Train team members on servicing retail equipment, customers' policies, expectations, and SLA requirements.
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Technical support technician example responsibilities.

• Manage paperwork associate with HVAC procedures.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
• Assist in database software applications and implementing SQL server solutions.
• Provide routine and advance technical support to customers for a major VOIP telecommunications company.
• Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
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