Computer support engineer vs technical support engineer

Differences between computer support engineer and technical support engineer duties and responsibilities

Computer support engineer example responsibilities.

• Accomplish many networking projects and utilize many command line level processing for LINUX / UNIX operating base systems.
• Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
• Upgrade many UNIX / LINUX version operating systems independently.
• Configure hardware/software for VPN networking.
• Support all business applications and VPN connectivity internet and modem applications
• Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
Show more

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Show more