Computing services director vs service delivery manager

Differences between computing services director and service delivery manager duties and responsibilities

Computing services director example responsibilities.

• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Coordinate with ADP for the creation of payroll journal entry.
• Study the feasibility of implementing a new billing system in workshops and payroll.
• Provide oversight to an electronic timekeeping system implementation project design to ensure compliance with wage and hour laws for all employees.
• Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographic client devices in fix environments.
• Recommend and implement new mainframe computer hardware and college software package.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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