Consumer advocate vs service representative

The differences between consumer advocates and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer advocate and a service representative. Additionally, a consumer advocate has an average salary of $37,495, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a consumer advocate include inbound calls, technical troubleshooting and consumer issues. The most important skills for a service representative are customer service, client service, and patients.

Consumer advocate vs service representative overview

	Consumer Advocate	Service Representative
Yearly salary	$37,495	$33,692
Hourly rate	$18.03	$16.20
Growth rate	-4%	-4%
Number of jobs	153,177	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Consumer advocate vs service representative salary

Consumer advocates and service representatives have different pay scales, as shown below.

	Consumer Advocate	Service Representative
Average salary	$37,495	$33,692
Salary range	Between $31,000 And $45,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between consumer advocate and service representative education

There are a few differences between a consumer advocate and a service representative in terms of educational background:

	Consumer Advocate	Service Representative
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Consumer advocate vs service representative demographics

Here are the differences between consumer advocates' and service representatives' demographics:

	Consumer Advocate	Service Representative
Average age	40	40
Gender ratio	Male, 36.8% Female, 63.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 56.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer advocate and service representative duties and responsibilities

Consumer advocate example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
Used Salesforce as an inter-departmental communications and troubleshooting tool.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Create and deliver PowerPoint presentations for dietetic organizations and state dietetic conventions.
Follow HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Consumer advocate vs service representative skills

Common consumer advocate skills

Inbound Calls, 13%
Technical Troubleshooting, 12%
Consumer Issues, 9%
Strong Work Ethic, 6%
Product Knowledge, 6%
Customer Inquiries, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Consumer Advocate
Consumer Advocate vs Service Representative

Updated January 8, 2025

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