Consumer service representative vs associate customer service representative

The differences between consumer service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Consumer service representative vs associate customer service representative overview

	Consumer Service Representative	Associate Customer Service Representative
Yearly salary	$32,944	$35,215
Hourly rate	$15.84	$16.93
Growth rate	-4%	-4%
Number of jobs	181,035	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Consumer service representative vs associate customer service representative salary

Consumer service representatives and associate customer service representatives have different pay scales, as shown below.

	Consumer Service Representative	Associate Customer Service Representative
Average salary	$32,944	$35,215
Salary range	Between $26,000 And $40,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between consumer service representative and associate customer service representative education

There are a few differences between a consumer service representative and an associate customer service representative in terms of educational background:

	Consumer Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs associate customer service representative demographics

Here are the differences between consumer service representatives' and associate customer service representatives' demographics:

	Consumer Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between consumer service representative and associate customer service representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Consumer service representative vs associate customer service representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Consumer Service Representative
Consumer Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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