Consumer service representative vs bank representative

The differences between consumer service representatives and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a bank representative are bank products, customer service, and bank policies.

Consumer service representative vs bank representative overview

	Consumer Service Representative	Bank Representative
Yearly salary	$32,944	$34,417
Hourly rate	$15.84	$16.55
Growth rate	-4%	-12%
Number of jobs	181,035	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 53%
Average age	40	39
Years of experience	12	-

Consumer service representative vs bank representative salary

Consumer service representatives and bank representatives have different pay scales, as shown below.

	Consumer Service Representative	Bank Representative
Average salary	$32,944	$34,417
Salary range	Between $26,000 And $40,000	Between $28,000 And $41,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Advancial Federal Credit Union
Best paying industry	-	Finance

Differences between consumer service representative and bank representative education

There are a few differences between a consumer service representative and a bank representative in terms of educational background:

	Consumer Service Representative	Bank Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs bank representative demographics

Here are the differences between consumer service representatives' and bank representatives' demographics:

	Consumer Service Representative	Bank Representative
Average age	40	39
Gender ratio	Male, 35.5% Female, 64.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between consumer service representative and bank representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Consumer service representative vs bank representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Bank Representative

Updated January 8, 2025

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