Consumer service representative vs customer sales representative

The differences between consumer service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Consumer service representative vs customer sales representative overview

	Consumer Service Representative	Customer Sales Representative
Yearly salary	$32,944	$38,744
Hourly rate	$15.84	$18.63
Growth rate	-4%	-4%
Number of jobs	181,035	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer service representative vs customer sales representative salary

Consumer service representatives and customer sales representatives have different pay scales, as shown below.

	Consumer Service Representative	Customer Sales Representative
Average salary	$32,944	$38,744
Salary range	Between $26,000 And $40,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between consumer service representative and customer sales representative education

There are a few differences between a consumer service representative and a customer sales representative in terms of educational background:

	Consumer Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs customer sales representative demographics

Here are the differences between consumer service representatives' and customer sales representatives' demographics:

	Consumer Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and customer sales representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Consumer service representative vs customer sales representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Consumer Service Representative
Consumer Service Representative vs Customer Sales Representative

Updated January 8, 2025

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