Consumer service representative vs guest service representative

The differences between consumer service representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a guest service representative. Additionally, a consumer service representative has an average salary of $32,944, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Consumer service representative vs guest service representative overview

	Consumer Service Representative	Guest Service Representative
Yearly salary	$32,944	$26,847
Hourly rate	$15.84	$12.91
Growth rate	-4%	-4%
Number of jobs	181,035	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Consumer service representative vs guest service representative salary

Consumer service representatives and guest service representatives have different pay scales, as shown below.

	Consumer Service Representative	Guest Service Representative
Average salary	$32,944	$26,847
Salary range	Between $26,000 And $40,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between consumer service representative and guest service representative education

There are a few differences between a consumer service representative and a guest service representative in terms of educational background:

	Consumer Service Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs guest service representative demographics

Here are the differences between consumer service representatives' and guest service representatives' demographics:

	Consumer Service Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and guest service representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Consumer service representative vs guest service representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

Consumer Service Representative vs. similar jobs

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Guest Service Representative

Updated January 8, 2025

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