Consumer service representative vs phone representative

Differences between consumer service representative and phone representative duties and responsibilities

Consumer service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Hire on as a seasonal CSR for the holiday season.
• Work independently as a telecommuter and serve as a CSR supervisor.
• Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
• Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
• Demonstrate superb organizational and multitasking abilities
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Phone representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Provide status of medical claims and explain EOB's.
• Research and resolve incorrect payments, EOB rejections and other issues with accounts.
• Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
• Update alumni on current happenings in university life and act as a liaison between past and current students.
• Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
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