Consumer service representative vs service center representative

The differences between consumer service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a service center representative are patients, HR, and customer calls.

Consumer service representative vs service center representative overview

	Consumer Service Representative	Service Center Representative
Yearly salary	$32,944	$33,420
Hourly rate	$15.84	$16.07
Growth rate	-4%	-4%
Number of jobs	181,035	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Consumer service representative vs service center representative salary

Consumer service representatives and service center representatives have different pay scales, as shown below.

	Consumer Service Representative	Service Center Representative
Average salary	$32,944	$33,420
Salary range	Between $26,000 And $40,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between consumer service representative and service center representative education

There are a few differences between a consumer service representative and a service center representative in terms of educational background:

	Consumer Service Representative	Service Center Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs service center representative demographics

Here are the differences between consumer service representatives' and service center representatives' demographics:

	Consumer Service Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and service center representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Consumer service representative vs service center representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Service Center Representative

Updated January 8, 2025

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