Consumer service representative vs support representative

The differences between consumer service representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer service representative and a support representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $32,944 average annual salary of a consumer service representative.

The top three skills for a consumer service representative include consumer service, customer service and phone calls. The most important skills for a support representative are patients, customer service, and troubleshoot.

Consumer service representative vs support representative overview

	Consumer Service Representative	Support Representative
Yearly salary	$32,944	$33,372
Hourly rate	$15.84	$16.04
Growth rate	-4%	-4%
Number of jobs	181,035	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Consumer service representative vs support representative salary

Consumer service representatives and support representatives have different pay scales, as shown below.

	Consumer Service Representative	Support Representative
Average salary	$32,944	$33,372
Salary range	Between $26,000 And $40,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between consumer service representative and support representative education

There are a few differences between a consumer service representative and a support representative in terms of educational background:

	Consumer Service Representative	Support Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Consumer service representative vs support representative demographics

Here are the differences between consumer service representatives' and support representatives' demographics:

	Consumer Service Representative	Support Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 7.2% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer service representative and support representative duties and responsibilities

Consumer service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Hire on as a seasonal CSR for the holiday season.
Work independently as a telecommuter and serve as a CSR supervisor.
Enter online orders for consumers and store representative and troubleshoot all problems relating to them.
Work with Spanish speaking consumers to efficiently troubleshoot and resolve issues with their Nintendo products.
Demonstrate superb organizational and multitasking abilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Consumer service representative vs support representative skills

Common consumer service representative skills

Consumer Service, 16%
Customer Service, 12%
Phone Calls, 7%
Customer Satisfaction, 6%
Data Entry, 6%
Customer Inquiries, 6%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Consumer Service Representative vs. similar jobs

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Office and Administrative Industry
Consumer Service Representative
Consumer Service Representative vs Support Representative

Updated January 8, 2025

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