Contact agent vs consultation agent

The differences between contact agents and consultation agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a consultation agent has an average salary of $32,727, which is higher than the $28,301 average annual salary of a contact agent.

The top three skills for a contact agent include customer service, phone calls and patients. The most important skills for a consultation agent are customer service, phone calls, and troubleshoot.

Contact agent vs consultation agent overview

	Contact Agent	Consultation Agent
Yearly salary	$28,301	$32,727
Hourly rate	$13.61	$15.73
Growth rate	-4%	6%
Number of jobs	209,089	28,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 48%
Average age	40	46
Years of experience	12	-

Contact agent vs consultation agent salary

Contact agents and consultation agents have different pay scales, as shown below.

	Contact Agent	Consultation Agent
Average salary	$28,301	$32,727
Salary range	Between $21,000 And $36,000	Between $20,000 And $52,000
Highest paying City	Milwaukee, WI	-
Highest paying state	Rhode Island	-
Best paying company	Idaho Central Credit Union	-
Best paying industry	Finance	-

Differences between contact agent and consultation agent education

There are a few differences between a contact agent and a consultation agent in terms of educational background:

	Contact Agent	Consultation Agent
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 48%
Most common major	Business	Computer Science
Most common college	-	University of Pennsylvania

Contact agent vs consultation agent demographics

Here are the differences between contact agents' and consultation agents' demographics:

	Contact Agent	Consultation Agent
Average age	40	46
Gender ratio	Male, 33.4% Female, 66.6%	Male, 81.9% Female, 18.1%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 20.8% Asian, 6.6% White, 54.7% American Indian and Alaska Native, 0.7%	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.2% Asian, 4.9% White, 65.7% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between contact agent and consultation agent duties and responsibilities

Contact agent example responsibilities.

Manage Facebook and patient communication programs.
Accept incoming calls and promote DIRECTV to prospects.
Provide assistance to businesses whose Comcast service are currently down.
Maintain patient confidentiality and abide by HIPPA laws at all times.
Troubleshoot directv equipment and solve the issue in a one call resolution.
Perform tasks to help Comcast customers fix their Internet, phone, television and email

Consultation agent example responsibilities.

Manage an android application using java with eclipse and android SDK tools.
Perform general repairs and tune-ups on a variety of devices including PCs, tablets, and phones.
Retrieve data from non-functional internal or external HDD's and other storage devices.
Assist clients with technical problems relate to devices such as PCs, printers, etc.
Ring customers up using POS for external hard drives, flash drives or other in-store purchases.
Train newly transfer service department manager on all POS and repair systems relate to service line environment.

Contact agent vs consultation agent skills

Common contact agent skills

Customer Service, 15%
Phone Calls, 13%
Patients, 10%
Inbound Calls, 8%
Escalate, 8%
Outbound Calls, 7%

Common consultation agent skills

Customer Service, 12%
Phone Calls, 10%
Troubleshoot, 9%
Computer Issues, 7%
Tablets, 6%
Windows XP, 4%