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Contractor/technician vs senior support technician

The differences between contractor/technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a contractor/technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $54,910 average annual salary of a contractor/technician.

The top three skills for a contractor/technician include PC, network printers and desktop support. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Contractor/technician vs senior support technician overview

Contractor/TechnicianSenior Support Technician
Yearly salary$54,910$74,459
Hourly rate$26.40$35.80
Growth rate10%10%
Number of jobs78,980113,499
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 48%
Average age4242
Years of experience22

Contractor/technician vs senior support technician salary

Contractor/technicians and senior support technicians have different pay scales, as shown below.

Contractor/TechnicianSenior Support Technician
Average salary$54,910$74,459
Salary rangeBetween $33,000 And $90,000Between $48,000 And $114,000
Highest paying CitySacramento, CADurham, NC
Highest paying stateNew YorkPennsylvania
Best paying companyUnited Software GroupPacira BioSciences
Best paying industry-Technology

Differences between contractor/technician and senior support technician education

There are a few differences between a contractor/technician and a senior support technician in terms of educational background:

Contractor/TechnicianSenior Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Contractor/technician vs senior support technician demographics

Here are the differences between contractor/technicians' and senior support technicians' demographics:

Contractor/TechnicianSenior Support Technician
Average age4242
Gender ratioMale, 78.0% Female, 22.0%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.8% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between contractor/technician and senior support technician duties and responsibilities

Contractor/technician example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Utilize VMWare for testing various software/hardware configurations before deploying to production status.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
  • Install end user peripherals and troubleshot any issues.
  • Set up, install, and troubleshot peripheral equipment.
  • Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Contractor/technician vs senior support technician skills

Common contractor/technician skills
  • PC, 10%
  • Network Printers, 7%
  • Desktop Support, 6%
  • POS, 5%
  • Technical Assistance, 4%
  • SQL Server, 4%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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