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Contractor/technician vs technical support technician

The differences between contractor/technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a contractor/technician and a technical support technician. Additionally, a contractor/technician has an average salary of $54,910, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a contractor/technician include PC, network printers and desktop support. The most important skills for a technical support technician are customer service, technical support, and patients.

Contractor/technician vs technical support technician overview

Contractor/TechnicianTechnical Support Technician
Yearly salary$54,910$40,210
Hourly rate$26.40$19.33
Growth rate10%10%
Number of jobs78,980165,677
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 40%
Average age4242
Years of experience22

Contractor/technician vs technical support technician salary

Contractor/technicians and technical support technicians have different pay scales, as shown below.

Contractor/TechnicianTechnical Support Technician
Average salary$54,910$40,210
Salary rangeBetween $33,000 And $90,000Between $24,000 And $64,000
Highest paying CitySacramento, CAPhiladelphia, PA
Highest paying stateNew YorkPennsylvania
Best paying companyUnited Software GroupRopes & Gray
Best paying industry-Finance

Differences between contractor/technician and technical support technician education

There are a few differences between a contractor/technician and a technical support technician in terms of educational background:

Contractor/TechnicianTechnical Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Contractor/technician vs technical support technician demographics

Here are the differences between contractor/technicians' and technical support technicians' demographics:

Contractor/TechnicianTechnical Support Technician
Average age4242
Gender ratioMale, 78.0% Female, 22.0%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.8% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between contractor/technician and technical support technician duties and responsibilities

Contractor/technician example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Utilize VMWare for testing various software/hardware configurations before deploying to production status.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
  • Install end user peripherals and troubleshot any issues.
  • Set up, install, and troubleshot peripheral equipment.
  • Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Contractor/technician vs technical support technician skills

Common contractor/technician skills
  • PC, 10%
  • Network Printers, 7%
  • Desktop Support, 6%
  • POS, 5%
  • Technical Assistance, 4%
  • SQL Server, 4%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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