Correspondence representative vs service representative

The differences between correspondence representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence representative, becoming a service representative takes usually requires 6-12 months. Additionally, a correspondence representative has an average salary of $36,299, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a correspondence representative include data entry, outbound calls and patient accounts. The most important skills for a service representative are customer service, client service, and patients.

Correspondence representative vs service representative overview

	Correspondence Representative	Service Representative
Yearly salary	$36,299	$33,692
Hourly rate	$17.45	$16.20
Growth rate	-	-4%
Number of jobs	87,484	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	4	12

Correspondence representative vs service representative salary

Correspondence representatives and service representatives have different pay scales, as shown below.

	Correspondence Representative	Service Representative
Average salary	$36,299	$33,692
Salary range	Between $19,000 And $66,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between correspondence representative and service representative education

There are a few differences between a correspondence representative and a service representative in terms of educational background:

	Correspondence Representative	Service Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Correspondence representative vs service representative demographics

Here are the differences between correspondence representatives' and service representatives' demographics:

	Correspondence Representative	Service Representative
Average age	43	40
Gender ratio	Male, 21.6% Female, 78.4%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence representative and service representative duties and responsibilities

Correspondence representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Accept and comply with subpoenas.
Greet and welcome patients assisting them in obtaining records regulate by HIPAA law.
Research loans and produce correspondence for various complaints, disputes, inquiries, and legal requests according to RESPA guidelines.
Handle confidential patient information per HIPAA guidelines.
Compile and input homeowner s information into SharePoint s correspondence database.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Correspondence representative vs service representative skills

Common correspondence representative skills

Data Entry, 15%
Outbound Calls, 11%
Patient Accounts, 10%
Email Inquiries, 9%
HIPAA, 6%
Inbound Calls, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Correspondence Representative
Correspondence Representative vs Service Representative

Updated January 8, 2025

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