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The differences between customer account executives and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer account executive, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Account Executive | Customer Account Manager | |
| Yearly salary | $61,741 | $45,951 |
| Hourly rate | $29.68 | $22.09 |
| Growth rate | -4% | 8% |
| Number of jobs | 277,757 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 56% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer account executives and customer account managers have different pay scales, as shown below.
| Customer Account Executive | Customer Account Manager | |
| Average salary | $61,741 | $45,951 |
| Salary range | Between $26,000 And $143,000 | Between $29,000 And $72,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Alaska | Alaska |
| Best paying company | Okta | Mouser Electronics |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer account executive and a customer account manager in terms of educational background:
| Customer Account Executive | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer account executives' and customer account managers' demographics:
| Customer Account Executive | Customer Account Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |