Customer account executive vs customer account representative

The differences between customer account executives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer account representative. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer account executive vs customer account representative overview

	Customer Account Executive	Customer Account Representative
Yearly salary	$61,741	$36,138
Hourly rate	$29.68	$17.37
Growth rate	-4%	-4%
Number of jobs	277,757	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer account executive vs customer account representative salary

Customer account executives and customer account representatives have different pay scales, as shown below.

	Customer Account Executive	Customer Account Representative
Average salary	$61,741	$36,138
Salary range	Between $26,000 And $143,000	Between $27,000 And $46,000
Highest paying City	Boston, MA	San Ramon, CA
Highest paying state	Alaska	Alaska
Best paying company	Okta	Dairy Farmers of America
Best paying industry	Telecommunication	Finance

Differences between customer account executive and customer account representative education

There are a few differences between a customer account executive and a customer account representative in terms of educational background:

	Customer Account Executive	Customer Account Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer account executive vs customer account representative demographics

Here are the differences between customer account executives' and customer account representatives' demographics:

	Customer Account Executive	Customer Account Representative
Average age	40	40
Gender ratio	Male, 40.6% Female, 59.4%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account executive and customer account representative duties and responsibilities

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer account executive vs customer account representative skills

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Customer Account Executive
Customer Account Executive vs Customer Account Representative

Updated January 8, 2025

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