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The differences between customer account executives and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer care advocate. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $33,219 average annual salary of a customer care advocate.
The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.
| Customer Account Executive | Customer Care Advocate | |
| Yearly salary | $61,741 | $33,219 |
| Hourly rate | $29.68 | $15.97 |
| Growth rate | -4% | -4% |
| Number of jobs | 277,757 | 248,553 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
Customer account executives and customer care advocates have different pay scales, as shown below.
| Customer Account Executive | Customer Care Advocate | |
| Average salary | $61,741 | $33,219 |
| Salary range | Between $26,000 And $143,000 | Between $24,000 And $44,000 |
| Highest paying City | Boston, MA | Santa Barbara, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Okta | University of California, Berkeley |
| Best paying industry | Telecommunication | Insurance |
There are a few differences between a customer account executive and a customer care advocate in terms of educational background:
| Customer Account Executive | Customer Care Advocate | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer account executives' and customer care advocates' demographics:
| Customer Account Executive | Customer Care Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 36.2% Female, 63.8% |
| Race ratio | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |