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The differences between customer account executives and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer care associate. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $33,115 average annual salary of a customer care associate.
The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer care associate are customer care, patients, and customer service.
| Customer Account Executive | Customer Care Associate | |
| Yearly salary | $61,741 | $33,115 |
| Hourly rate | $29.68 | $15.92 |
| Growth rate | -4% | -4% |
| Number of jobs | 277,757 | 250,296 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Customer account executives and customer care associates have different pay scales, as shown below.
| Customer Account Executive | Customer Care Associate | |
| Average salary | $61,741 | $33,115 |
| Salary range | Between $26,000 And $143,000 | Between $24,000 And $43,000 |
| Highest paying City | Boston, MA | San Diego, CA |
| Highest paying state | Alaska | California |
| Best paying company | Okta | Centennial Bank |
| Best paying industry | Telecommunication | Insurance |
There are a few differences between a customer account executive and a customer care associate in terms of educational background:
| Customer Account Executive | Customer Care Associate | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer account executives' and customer care associates' demographics:
| Customer Account Executive | Customer Care Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 30.1% Female, 69.9% |
| Race ratio | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |