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The differences between customer account executives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer relations representative. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Customer Account Executive | Customer Relations Representative | |
| Yearly salary | $61,741 | $38,632 |
| Hourly rate | $29.68 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 277,757 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer account executives and customer relations representatives have different pay scales, as shown below.
| Customer Account Executive | Customer Relations Representative | |
| Average salary | $61,741 | $38,632 |
| Salary range | Between $26,000 And $143,000 | Between $29,000 And $50,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Okta | Cook Children's Medical Center |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a customer account executive and a customer relations representative in terms of educational background:
| Customer Account Executive | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer account executives' and customer relations representatives' demographics:
| Customer Account Executive | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 40.6% Female, 59.4% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |