Customer account executive vs customer service advocate

The differences between customer account executives and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer service advocate. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Customer account executive vs customer service advocate overview

	Customer Account Executive	Customer Service Advocate
Yearly salary	$61,741	$33,000
Hourly rate	$29.68	$15.87
Growth rate	-4%	-4%
Number of jobs	277,757	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Customer account executive vs customer service advocate salary

Customer account executives and customer service advocates have different pay scales, as shown below.

	Customer Account Executive	Customer Service Advocate
Average salary	$61,741	$33,000
Salary range	Between $26,000 And $143,000	Between $27,000 And $39,000
Highest paying City	Boston, MA	Danvers, MA
Highest paying state	Alaska	Alaska
Best paying company	Okta	Committee for Public Counsel Services
Best paying industry	Telecommunication	Insurance

Differences between customer account executive and customer service advocate education

There are a few differences between a customer account executive and a customer service advocate in terms of educational background:

	Customer Account Executive	Customer Service Advocate
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer account executive vs customer service advocate demographics

Here are the differences between customer account executives' and customer service advocates' demographics:

	Customer Account Executive	Customer Service Advocate
Average age	40	40
Gender ratio	Male, 40.6% Female, 59.4%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account executive and customer service advocate duties and responsibilities

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Customer account executive vs customer service advocate skills

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Office and Administrative Industry
Customer Account Executive
Customer Account Executive vs Customer Service Advocate

Updated January 8, 2025

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