Customer account executive vs customer service liaison

The differences between customer account executives and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account executive and a customer service liaison. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a customer account executive include quality customer service, customer accounts and inbound calls. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Customer account executive vs customer service liaison overview

	Customer Account Executive	Customer Service Liaison
Yearly salary	$61,741	$36,143
Hourly rate	$29.68	$17.38
Growth rate	-4%	-4%
Number of jobs	277,757	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Customer account executive vs customer service liaison salary

Customer account executives and customer service liaisons have different pay scales, as shown below.

	Customer Account Executive	Customer Service Liaison
Average salary	$61,741	$36,143
Salary range	Between $26,000 And $143,000	Between $27,000 And $47,000
Highest paying City	Boston, MA	Washington, DC
Highest paying state	Alaska	California
Best paying company	Okta	Pwc
Best paying industry	Telecommunication	Technology

Differences between customer account executive and customer service liaison education

There are a few differences between a customer account executive and a customer service liaison in terms of educational background:

	Customer Account Executive	Customer Service Liaison
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Customer account executive vs customer service liaison demographics

Here are the differences between customer account executives' and customer service liaisons' demographics:

	Customer Account Executive	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 40.6% Female, 59.4%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer account executive and customer service liaison duties and responsibilities

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Customer account executive vs customer service liaison skills

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Customer Account Executive
Customer Account Executive vs Customer Service Liaison

Updated January 8, 2025

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