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The differences between customer assistants and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer assistant and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $31,331 average annual salary of a customer assistant.
The top three skills for a customer assistant include reservations, customer assistance and customer service. The most important skills for a customer service technician are basic math, math, and pathogens.
| Customer Assistant | Customer Service Technician | |
| Yearly salary | $31,331 | $36,757 |
| Hourly rate | $15.06 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 177,008 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Customer assistants and customer service technicians have different pay scales, as shown below.
| Customer Assistant | Customer Service Technician | |
| Average salary | $31,331 | $36,757 |
| Salary range | Between $25,000 And $38,000 | Between $27,000 And $49,000 |
| Highest paying City | Washington, DC | Newark, DE |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | University of California, Berkeley | GAVS Technologies |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a customer assistant and a customer service technician in terms of educational background:
| Customer Assistant | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer assistants' and customer service technicians' demographics:
| Customer Assistant | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.3% Female, 56.7% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.5% Hispanic or Latino, 21.2% Asian, 7.2% White, 53.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |