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The differences between customer care assistants and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer care advocate. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $33,219 average annual salary of a customer care advocate.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.
| Customer Care Assistant | Customer Care Advocate | |
| Yearly salary | $34,892 | $33,219 |
| Hourly rate | $16.77 | $15.97 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 248,553 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
Customer care assistants and customer care advocates have different pay scales, as shown below.
| Customer Care Assistant | Customer Care Advocate | |
| Average salary | $34,892 | $33,219 |
| Salary range | Between $25,000 And $47,000 | Between $24,000 And $44,000 |
| Highest paying City | New York, NY | Santa Barbara, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Parkway | University of California, Berkeley |
| Best paying industry | Automotive | Insurance |
There are a few differences between a customer care assistant and a customer care advocate in terms of educational background:
| Customer Care Assistant | Customer Care Advocate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer care advocates' demographics:
| Customer Care Assistant | Customer Care Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 36.2% Female, 63.8% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |