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The differences between customer care assistants and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer care associate. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $33,115 average annual salary of a customer care associate.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer care associate are customer care, patients, and customer service.
| Customer Care Assistant | Customer Care Associate | |
| Yearly salary | $34,892 | $33,115 |
| Hourly rate | $16.77 | $15.92 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 250,296 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Customer care assistants and customer care associates have different pay scales, as shown below.
| Customer Care Assistant | Customer Care Associate | |
| Average salary | $34,892 | $33,115 |
| Salary range | Between $25,000 And $47,000 | Between $24,000 And $43,000 |
| Highest paying City | New York, NY | San Diego, CA |
| Highest paying state | Alaska | California |
| Best paying company | Parkway | Centennial Bank |
| Best paying industry | Automotive | Insurance |
There are a few differences between a customer care assistant and a customer care associate in terms of educational background:
| Customer Care Assistant | Customer Care Associate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer care associates' demographics:
| Customer Care Assistant | Customer Care Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 30.1% Female, 69.9% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |