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The differences between customer care assistants and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer care technician. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $34,892 average annual salary of a customer care assistant.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer care technician are patients, vital signs, and EKG.
| Customer Care Assistant | Customer Care Technician | |
| Yearly salary | $34,892 | $34,986 |
| Hourly rate | $16.77 | $16.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 211,764 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
Customer care assistants and customer care technicians have different pay scales, as shown below.
| Customer Care Assistant | Customer Care Technician | |
| Average salary | $34,892 | $34,986 |
| Salary range | Between $25,000 And $47,000 | Between $26,000 And $45,000 |
| Highest paying City | New York, NY | Burbank, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Parkway | Cottage Health |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between a customer care assistant and a customer care technician in terms of educational background:
| Customer Care Assistant | Customer Care Technician | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer care technicians' demographics:
| Customer Care Assistant | Customer Care Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |