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The differences between customer care assistants and customer sales associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer sales associate. Additionally, a customer sales associate has an average salary of $37,024, which is higher than the $34,892 average annual salary of a customer care assistant.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer sales associate are sales floor, customer satisfaction, and customer service.
| Customer Care Assistant | Customer Sales Associate | |
| Yearly salary | $34,892 | $37,024 |
| Hourly rate | $16.77 | $17.80 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 415,981 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.
Customer care assistants and customer sales associates have different pay scales, as shown below.
| Customer Care Assistant | Customer Sales Associate | |
| Average salary | $34,892 | $37,024 |
| Salary range | Between $25,000 And $47,000 | Between $27,000 And $49,000 |
| Highest paying City | New York, NY | Odenton, MD |
| Highest paying state | Alaska | Maryland |
| Best paying company | Parkway | Johnson Controls |
| Best paying industry | Automotive | Real Estate |
There are a few differences between a customer care assistant and a customer sales associate in terms of educational background:
| Customer Care Assistant | Customer Sales Associate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer sales associates' demographics:
| Customer Care Assistant | Customer Sales Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 50.6% Female, 49.4% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |