Customer care assistant vs office assistant and customer service

The differences between customer care assistants and office assistant and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and an office assistant and customer service. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for an office assistant and customer service are customer service, data entry, and payroll.

Customer care assistant vs office assistant and customer service overview

	Customer Care Assistant	Office Assistant And Customer Service
Yearly salary	$34,892	$31,405
Hourly rate	$16.77	$15.10
Growth rate	-4%	-4%
Number of jobs	205,940	194,225
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 34%
Average age	40	40
Years of experience	12	12

Customer care assistant vs office assistant and customer service salary

Customer care assistants and office assistant and customer services have different pay scales, as shown below.

	Customer Care Assistant	Office Assistant And Customer Service
Average salary	$34,892	$31,405
Salary range	Between $25,000 And $47,000	Between $25,000 And $37,000
Highest paying City	New York, NY	Elizabeth, NJ
Highest paying state	Alaska	New Jersey
Best paying company	Parkway	Medline
Best paying industry	Automotive	Telecommunication

Differences between customer care assistant and office assistant and customer service education

There are a few differences between a customer care assistant and an office assistant and customer service in terms of educational background:

	Customer Care Assistant	Office Assistant And Customer Service
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 34%
Most common major	Business	Business
Most common college	-	-

Customer care assistant vs office assistant and customer service demographics

Here are the differences between customer care assistants' and office assistant and customer services' demographics:

	Customer Care Assistant	Office Assistant And Customer Service
Average age	40	40
Gender ratio	Male, 29.3% Female, 70.7%	Male, 17.4% Female, 82.6%
Race ratio	Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care assistant and office assistant and customer service duties and responsibilities

Customer care assistant example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Adhere to policies and procedures per HIPAA guidelines.
Follow HIPPA guidelines, maintain support log of all calls.
Assist customers seeking help with health and wellness benefits while following HIPAA guidelines.
Help customers troubleshoot online banking inquiries.
Monitor operational performance and troubleshoot system problems.

Office assistant and customer service example responsibilities.

Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
Determine Medicaid requirements and eligibility.

Customer care assistant vs office assistant and customer service skills

Common customer care assistant skills

Home Health, 20%
Customer Care, 19%
PET, 16%
Telephone Inquiries, 6%
Inbound Calls, 5%
Troubleshooting Assistance, 4%

Common office assistant and customer service skills

Customer Service, 28%
Data Entry, 16%
Payroll, 4%
Schedule Appointments, 3%
Credit Card Payments, 3%
Front Desk, 2%

Customer Care Assistant vs. similar jobs

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Office and Administrative Industry
Customer Care Assistant
Customer Care Assistant vs Office Assistant And Customer Service

Updated January 8, 2025

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