Customer care associate vs customer care coordinator

The differences between customer care associates and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care associate and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a customer care associate include customer care, patients and customer service. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care associate vs customer care coordinator overview

	Customer Care Associate	Customer Care Coordinator
Yearly salary	$33,115	$40,661
Hourly rate	$15.92	$19.55
Growth rate	-4%	-4%
Number of jobs	250,296	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care associate vs customer care coordinator salary

Customer care associates and customer care coordinators have different pay scales, as shown below.

	Customer Care Associate	Customer Care Coordinator
Average salary	$33,115	$40,661
Salary range	Between $24,000 And $43,000	Between $31,000 And $53,000
Highest paying City	San Diego, CA	Bridgeport, CT
Highest paying state	California	New Jersey
Best paying company	Centennial Bank	Health Alliance
Best paying industry	Insurance	Finance

Differences between customer care associate and customer care coordinator education

There are a few differences between a customer care associate and a customer care coordinator in terms of educational background:

	Customer Care Associate	Customer Care Coordinator
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care associate vs customer care coordinator demographics

Here are the differences between customer care associates' and customer care coordinators' demographics:

	Customer Care Associate	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 30.1% Female, 69.9%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care associate and customer care coordinator duties and responsibilities

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care associate vs customer care coordinator skills

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Care Associate
Customer Care Associate vs Customer Care Coordinator

Updated January 8, 2025

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