Customer care coordinator vs certified medical technician

The differences between customer care coordinators and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a certified medical technician. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $38,859 average annual salary of a certified medical technician.

The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer care coordinator vs certified medical technician overview

	Customer Care Coordinator	Certified Medical Technician
Yearly salary	$40,661	$38,859
Hourly rate	$19.55	$18.68
Growth rate	-4%	5%
Number of jobs	259,694	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer care coordinator vs certified medical technician salary

Customer care coordinators and certified medical technicians have different pay scales, as shown below.

	Customer Care Coordinator	Certified Medical Technician
Average salary	$40,661	$38,859
Salary range	Between $31,000 And $53,000	Between $28,000 And $53,000
Highest paying City	Bridgeport, CT	Denton, TX
Highest paying state	New Jersey	Alaska
Best paying company	Health Alliance	Favorite Healthcare Staffing
Best paying industry	Finance	Health Care

Differences between customer care coordinator and certified medical technician education

There are a few differences between a customer care coordinator and a certified medical technician in terms of educational background:

	Customer Care Coordinator	Certified Medical Technician
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer care coordinator vs certified medical technician demographics

Here are the differences between customer care coordinators' and certified medical technicians' demographics:

	Customer Care Coordinator	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 25.4% Female, 74.6%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer care coordinator and certified medical technician duties and responsibilities

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer care coordinator vs certified medical technician skills

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Customer Care Coordinator
Customer Care Coordinator vs Certified Medical Technician

Updated January 8, 2025

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