Customer care executive vs customer care consultant

The differences between customer care executives and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $42,569 average annual salary of a customer care executive.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care executive vs customer care consultant overview

	Customer Care Executive	Customer Care Consultant
Yearly salary	$42,569	$58,929
Hourly rate	$20.47	$28.33
Growth rate	-4%	-4%
Number of jobs	257,769	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care executive vs customer care consultant salary

Customer care executives and customer care consultants have different pay scales, as shown below.

	Customer Care Executive	Customer Care Consultant
Average salary	$42,569	$58,929
Salary range	Between $18,000 And $100,000	Between $39,000 And $87,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	McKinsey & Company Inc
Best paying industry	-	Health Care

Differences between customer care executive and customer care consultant education

There are a few differences between a customer care executive and a customer care consultant in terms of educational background:

	Customer Care Executive	Customer Care Consultant
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care consultant demographics

Here are the differences between customer care executives' and customer care consultants' demographics:

	Customer Care Executive	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care consultant duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care executive vs customer care consultant skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Consultant

Updated January 8, 2025

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