Customer care executive vs customer care representative

The differences between customer care executives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care representative. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer care executive vs customer care representative overview

	Customer Care Executive	Customer Care Representative
Yearly salary	$42,569	$32,912
Hourly rate	$20.47	$15.82
Growth rate	-4%	-4%
Number of jobs	257,769	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer care executive vs customer care representative salary

Customer care executives and customer care representatives have different pay scales, as shown below.

	Customer Care Executive	Customer Care Representative
Average salary	$42,569	$32,912
Salary range	Between $18,000 And $100,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between customer care executive and customer care representative education

There are a few differences between a customer care executive and a customer care representative in terms of educational background:

	Customer Care Executive	Customer Care Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care representative demographics

Here are the differences between customer care executives' and customer care representatives' demographics:

	Customer Care Executive	Customer Care Representative
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care representative duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care executive vs customer care representative skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Representative

Updated January 8, 2025

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