Customer care executive vs customer care specialist

The differences between customer care executives and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care specialist. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Customer care executive vs customer care specialist overview

	Customer Care Executive	Customer Care Specialist
Yearly salary	$42,569	$32,427
Hourly rate	$20.47	$15.59
Growth rate	-4%	-4%
Number of jobs	257,769	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Customer care executive vs customer care specialist salary

Customer care executives and customer care specialists have different pay scales, as shown below.

	Customer Care Executive	Customer Care Specialist
Average salary	$42,569	$32,427
Salary range	Between $18,000 And $100,000	Between $26,000 And $39,000
Highest paying City	-	Grand Forks, ND
Highest paying state	-	Hawaii
Best paying company	-	Axogen
Best paying industry	-	Insurance

Differences between customer care executive and customer care specialist education

There are a few differences between a customer care executive and a customer care specialist in terms of educational background:

	Customer Care Executive	Customer Care Specialist
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care specialist demographics

Here are the differences between customer care executives' and customer care specialists' demographics:

	Customer Care Executive	Customer Care Specialist
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care specialist duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Customer care executive vs customer care specialist skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Specialist

Updated January 8, 2025

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