Customer care executive vs customer service team lead

The differences between customer care executives and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer service team lead. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $36,623 average annual salary of a customer service team lead.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.

Customer care executive vs customer service team lead overview

	Customer Care Executive	Customer Service Team Lead
Yearly salary	$42,569	$36,623
Hourly rate	$20.47	$17.61
Growth rate	-4%	-4%
Number of jobs	257,769	249,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer service team lead do?

A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.

Customer care executive vs customer service team lead salary

Customer care executives and customer service team leads have different pay scales, as shown below.

	Customer Care Executive	Customer Service Team Lead
Average salary	$42,569	$36,623
Salary range	Between $18,000 And $100,000	Between $28,000 And $47,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Rhode Island
Best paying company	-	Santander Bank
Best paying industry	-	Insurance

Differences between customer care executive and customer service team lead education

There are a few differences between a customer care executive and a customer service team lead in terms of educational background:

	Customer Care Executive	Customer Service Team Lead
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer service team lead demographics

Here are the differences between customer care executives' and customer service team leads' demographics:

	Customer Care Executive	Customer Service Team Lead
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 35.2% Female, 64.8%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer service team lead duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer service team lead example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care executive vs customer service team lead skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer service team lead skills

HR, 6%
Inbound Calls, 6%
Product Knowledge, 6%
Front End, 5%
Customer Service, 5%
Outbound Calls, 5%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Service Team Lead

Updated January 8, 2025

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