Customer care professional vs customer care specialist

The differences between customer care professionals and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care professional and a customer care specialist. Additionally, a customer care professional has an average salary of $34,566, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for a customer care professional include customer service, patients and resourcefulness. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Customer care professional vs customer care specialist overview

	Customer Care Professional	Customer Care Specialist
Yearly salary	$34,566	$32,427
Hourly rate	$16.62	$15.59
Growth rate	-4%	-4%
Number of jobs	279,249	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

What does a customer care professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Customer care professional vs customer care specialist salary

Customer care professionals and customer care specialists have different pay scales, as shown below.

	Customer Care Professional	Customer Care Specialist
Average salary	$34,566	$32,427
Salary range	Between $27,000 And $43,000	Between $26,000 And $39,000
Highest paying City	Olympia, WA	Grand Forks, ND
Highest paying state	Wisconsin	Hawaii
Best paying company	AIG	Axogen
Best paying industry	Finance	Insurance

Differences between customer care professional and customer care specialist education

There are a few differences between a customer care professional and a customer care specialist in terms of educational background:

	Customer Care Professional	Customer Care Specialist
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Customer care professional vs customer care specialist demographics

Here are the differences between customer care professionals' and customer care specialists' demographics:

	Customer Care Professional	Customer Care Specialist
Average age	40	40
Gender ratio	Male, 30.4% Female, 69.6%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.2% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care professional and customer care specialist duties and responsibilities

Customer care professional example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Earn managements trust by serving as key CCP.
Answer phones, Microsoft word, PowerPoint, fax copy machines.
Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Customer care professional vs customer care specialist skills

Common customer care professional skills

Customer Service, 14%
Patients, 14%
Resourcefulness, 12%
Customer Loyalty, 11%
Custom Solutions, 6%
Broadband, 4%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

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Office and Administrative Industry
Customer Care Professional
Customer Care Professional vs Customer Care Specialist

Updated January 8, 2025

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