Customer care professional vs customer sales representative

The differences between customer care professionals and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care professional and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $34,566 average annual salary of a customer care professional.

The top three skills for a customer care professional include customer service, patients and resourcefulness. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Customer care professional vs customer sales representative overview

	Customer Care Professional	Customer Sales Representative
Yearly salary	$34,566	$38,744
Hourly rate	$16.62	$18.63
Growth rate	-4%	-4%
Number of jobs	279,249	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Customer care professional vs customer sales representative salary

Customer care professionals and customer sales representatives have different pay scales, as shown below.

	Customer Care Professional	Customer Sales Representative
Average salary	$34,566	$38,744
Salary range	Between $27,000 And $43,000	Between $27,000 And $54,000
Highest paying City	Olympia, WA	Santa Rosa, CA
Highest paying state	Wisconsin	Hawaii
Best paying company	AIG	Merck
Best paying industry	Finance	Finance

Differences between customer care professional and customer sales representative education

There are a few differences between a customer care professional and a customer sales representative in terms of educational background:

	Customer Care Professional	Customer Sales Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care professional vs customer sales representative demographics

Here are the differences between customer care professionals' and customer sales representatives' demographics:

	Customer Care Professional	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 30.4% Female, 69.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.2% White, 56.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care professional and customer sales representative duties and responsibilities

Customer care professional example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Earn managements trust by serving as key CCP.
Answer phones, Microsoft word, PowerPoint, fax copy machines.
Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer care professional vs customer sales representative skills

Common customer care professional skills

Customer Service, 14%
Patients, 14%
Resourcefulness, 12%
Customer Loyalty, 11%
Custom Solutions, 6%
Broadband, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Customer Care Professional
Customer Care Professional vs Customer Sales Representative

Updated January 8, 2025

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