Customer care senior representative vs customer account representative

The differences between customer care senior representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $35,763 average annual salary of a customer care senior representative.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer care senior representative vs customer account representative overview

	Customer Care Senior Representative	Customer Account Representative
Yearly salary	$35,763	$36,138
Hourly rate	$17.19	$17.37
Growth rate	-4%	-4%
Number of jobs	183,802	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer account representative salary

Customer care senior representatives and customer account representatives have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Account Representative
Average salary	$35,763	$36,138
Salary range	Between $26,000 And $47,000	Between $27,000 And $46,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	Alaska
Best paying company	-	Dairy Farmers of America
Best paying industry	-	Finance

Differences between customer care senior representative and customer account representative education

There are a few differences between a customer care senior representative and a customer account representative in terms of educational background:

	Customer Care Senior Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer account representative demographics

Here are the differences between customer care senior representatives' and customer account representatives' demographics:

	Customer Care Senior Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer account representative duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer care senior representative vs customer account representative skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Account Representative

Updated January 8, 2025

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