Customer care senior representative vs customer care associate

The differences between customer care senior representatives and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care senior representative and a customer care associate. Additionally, a customer care senior representative has an average salary of $35,763, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a customer care senior representative include data entry, inbound calls and outbound calls. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer care senior representative vs customer care associate overview

	Customer Care Senior Representative	Customer Care Associate
Yearly salary	$35,763	$33,115
Hourly rate	$17.19	$15.92
Growth rate	-4%	-4%
Number of jobs	183,802	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Customer care senior representative vs customer care associate salary

Customer care senior representatives and customer care associates have different pay scales, as shown below.

	Customer Care Senior Representative	Customer Care Associate
Average salary	$35,763	$33,115
Salary range	Between $26,000 And $47,000	Between $24,000 And $43,000
Highest paying City	-	San Diego, CA
Highest paying state	-	California
Best paying company	-	Centennial Bank
Best paying industry	-	Insurance

Differences between customer care senior representative and customer care associate education

There are a few differences between a customer care senior representative and a customer care associate in terms of educational background:

	Customer Care Senior Representative	Customer Care Associate
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer care senior representative vs customer care associate demographics

Here are the differences between customer care senior representatives' and customer care associates' demographics:

	Customer Care Senior Representative	Customer Care Associate
Average age	40	40
Gender ratio	Male, 30.5% Female, 69.5%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.4% White, 56.5% American Indian and Alaska Native, 0.6%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care senior representative and customer care associate duties and responsibilities

Customer care senior representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Offer alternative payment options such as available payment plans, Medicaid, financial assistance.
Assist callers with inquiries pertaining to TMHP.COM and the many features it has available for the providers of Texas Medicaid.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care senior representative vs customer care associate skills

Common customer care senior representative skills

Data Entry, 15%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Inquiries, 8%
Customer Accounts, 5%
Customer Complaints, 5%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Customer Care Senior Representative
Customer Care Senior Representative vs Customer Care Associate

Updated January 8, 2025

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