Customer care technician vs customer care consultant

The differences between customer care technicians and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care technician and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $34,986 average annual salary of a customer care technician.

The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care technician vs customer care consultant overview

	Customer Care Technician	Customer Care Consultant
Yearly salary	$34,986	$58,929
Hourly rate	$16.82	$28.33
Growth rate	-4%	-4%
Number of jobs	211,764	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care technician vs customer care consultant salary

Customer care technicians and customer care consultants have different pay scales, as shown below.

	Customer Care Technician	Customer Care Consultant
Average salary	$34,986	$58,929
Salary range	Between $26,000 And $45,000	Between $39,000 And $87,000
Highest paying City	Burbank, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	Cottage Health	McKinsey & Company Inc
Best paying industry	Manufacturing	Health Care

Differences between customer care technician and customer care consultant education

There are a few differences between a customer care technician and a customer care consultant in terms of educational background:

	Customer Care Technician	Customer Care Consultant
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care technician vs customer care consultant demographics

Here are the differences between customer care technicians' and customer care consultants' demographics:

	Customer Care Technician	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 40.1% Female, 59.9%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care technician and customer care consultant duties and responsibilities

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care technician vs customer care consultant skills

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Technician
Customer Care Technician vs Customer Care Consultant

Updated January 8, 2025

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