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The differences between customer care technicians and monitor technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care technician, becoming a monitor technician takes usually requires 1-2 years. Additionally, a monitor technician has an average salary of $35,460, which is higher than the $34,986 average annual salary of a customer care technician.
The top three skills for a customer care technician include patients, vital signs and EKG. The most important skills for a monitor technician are patients, EKG, and BLS.
| Customer Care Technician | Monitor Technician | |
| Yearly salary | $34,986 | $35,460 |
| Hourly rate | $16.82 | $17.05 |
| Growth rate | -4% | 10% |
| Number of jobs | 211,764 | 56,963 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 33% |
| Average age | 40 | 45 |
| Years of experience | 12 | 2 |
The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.
A monitor technician works in hospitals and other health care centers that provide treatment relating to heart health. They are also known as cardiac monitor technicians, who assist physicians and nurses with diagnosing and interpreting conditions related to the heart through several methods of monitoring and testing. Most of their work includes using machines and other medical technology in tracking patients' heart performance and check for any possible abnormalities. They monitor irregular heartbeats, arrhythmias, and cardiac arrest. They also use this technology to perform various tests on the heart but typically do not provide treatment.
Customer care technicians and monitor technicians have different pay scales, as shown below.
| Customer Care Technician | Monitor Technician | |
| Average salary | $34,986 | $35,460 |
| Salary range | Between $26,000 And $45,000 | Between $28,000 And $43,000 |
| Highest paying City | Burbank, CA | Medford, OR |
| Highest paying state | Alaska | Utah |
| Best paying company | Cottage Health | MLK Community Healthcare |
| Best paying industry | Manufacturing | Health Care |
There are a few differences between a customer care technician and a monitor technician in terms of educational background:
| Customer Care Technician | Monitor Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 33% |
| Most common major | Business | Nursing |
| Most common college | - | Duke University |
Here are the differences between customer care technicians' and monitor technicians' demographics:
| Customer Care Technician | Monitor Technician | |
| Average age | 40 | 45 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 34.7% Female, 65.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 3.3% Hispanic or Latino, 12.8% Asian, 13.9% White, 58.6% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 8% |